Is Shopify a good company to work for as a Technical Support Advisor?

Technical Support Advisor professionals working at Shopify have rated their employer with 3.8 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of Shopify employees being 3.3 out of 5 stars. Search open Technical Support Advisor Jobs at Shopify now and start preparing for your job interview by browsing frequently asked Technical Support Advisor interview questions at Shopify .

Does Shopify pay Technical Support Advisor employees well?

Technical Support Advisor professionals rate their compensation and benefits at Shopify with 3.3 out of 5 stars based on 21 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Technical Support Advisor salaries at Shopify.

How happy are Technical Support Advisor professionals working at Shopify?

60% of Technical Support Advisor employees at Shopify would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Technical Support Advisor professionals have also rated Shopify with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Shopify?

Support Advisor (225) , Software Developer (114) , Software Engineer (113) , Customer Support Advisor (94) , Account Executive (84) , Customer Success Guru (80) , Junior Support Advisor (75) , Senior Software Engineer (73) , Data Scientist (57) , Customer Service Representative (52) , Merchant Success Manager (52) , Team Lead (48) , Customer Success Guru - Remote (42) , Customer Support (40) , Recruiter (40)

What are the pros of working at Shopify according to real employee reviews?

"Great benefits and actually care for you and encourage you to use all your vacation and personal days." ((in 458 reviews)); "The people on your team with the same title as you are great to work with." ((in 410 reviews)); "It has a great culture of innovation and you're going to be working with lots of intelligent individuals." ((in 377 reviews)); "Flexible work hours and good work from home support" ((in 160 reviews)); "Good pay and conditions" ((in 145 reviews))

What are the cons of working at Shopify according to real employee reviews?

"Massive layoffs without any warning AFTER saying there will be no more layoffs privately and publicly" ((in 180 reviews)); "Senior leadership will not take responsibility for any decline in growth or making the wrong strategic decision" ((in 162 reviews)); "poor management and quite top down" ((in 140 reviews)); "I got a bad review on this section and my manager said "everyone got a bad review on that."" ((in 68 reviews)); "ongoing training is minimal regardless of features introduced" ((in 39 reviews))

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Shopify Technical Support Advisor reviews

3.8

60% would recommend to a friend

(21 total reviews)

Tobias Lütke

74% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.3

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Technical Support Advisor employees have rated Shopify with 3.8 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Technical Support Advisor professionals have a good working experience there. Shopify is rated in line with the average (within 1 standard deviation) by Technical Support Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

21 reviews

5.0

Mar 12, 2021

Great company

Technical support advisor

Recommend

CEO approval

Business Outlook

Pros

Great work environment, great people, great culture

Cons

I have no cons right now

5.0

Feb 13, 2021

Great place to work

Technical support advisor

Recommend

CEO approval

Business Outlook

Pros

work from home no micromanagement great environment

Cons

none found so far after 1 and a half year in the position

5.0

Sep 1, 2020

Amazing Company to work in

Technical support advisor

Recommend

CEO approval

Business Outlook

Pros

Multi Culture Company, Great Benefits, Support Employees, Remote work

Cons

I have been more than 1 year in Shopify and i only see positive things from the team and everyone.

Shopify Response

Hi there, thank you for taking the time to submit a review. We are so happy to hear about your positive experience with both the company and your team. Wishing you further success in the coming year.

Viewing 19 - 21 of 21 Reviews

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Shopify Technical Support Advisor reviews

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