Is Signature Performance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Signature Performance have rated their employer with 3.8 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of Signature Performance employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at Signature Performance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Signature Performance .

Does Signature Performance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Signature Performance with 3.7 out of 5 stars based on 26 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Signature Performance.

How happy are Customer Service (CSR) professionals working at Signature Performance?

60% of Customer Service (CSR) employees at Signature Performance would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated Signature Performance with a 3.9 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Signature Performance?

Customer Service Representative (22) , Claims Processor (18) , Provider Experience Representative (10) , Customer Service Representative (CSR) (5) , Operations Manager (4) , Caec Representative (3) , Call Center Representative (3) , Medical Claims Processor (3) , Business Analyst (2) , Claims Specialist (2) , Contractor (2) , Corporate Services (2) , Customer Experience Representative (2) , Medical Coder (2) , Medical Coding Auditor (2)

What are the pros of working at Signature Performance according to real employee reviews?

"Decent pay if you don't take/need the benefits." ((in 18 reviews)); "Culture is amazing" ((in 10 reviews)); "Work from home after 6 months" ((in 9 reviews)); "great managers" ((in 8 reviews)); "the people there were great to work with" ((in 8 reviews))

What are the cons of working at Signature Performance according to real employee reviews?

"Management and HR are great partners to work with." ((in 11 reviews)); "We have awesome benefits but they are expensive." ((in 10 reviews)); "Poor training" ((in 7 reviews)); "Health insurance too expensive, work can be emotionally taxing especially when veterans mistake your line for the suicide hotline" ((in 4 reviews)); "Poor communication" ((in 4 reviews))

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Signature Performance

Signature Performance Customer Service (CSR) reviews

3.8

60% would recommend to a friend

(26 total reviews)

Allen Fredrickson

61% approve of CEO

40% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Work/Life balance

3.7

Compensation and benefits

3.5

Career opportunities

3.2

Senior management

Customer Service CSR employees have rated Signature Performance with 3.8 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have a good working experience there. Signature Performance is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

2.0

Aug 6, 2024

Not Applicable

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not Applicable to this job

Cons

Differences of opinions if you do not follow their lifestyle

Signature Performance Response

Thank you for the review. We appreciate your time and efforts on the Signature team and wish you well in your future endeavors.

5.0

Jul 15, 2024

pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

fair pay. have to give up health insurance tho

Cons

gave up health insurance to bring pay up

Signature Performance Response

Thank you for your review. When it comes to healthcare benefits, we could not agree with you more. Healthcare is too expensive and that is exactly why our mission every day is to improve the health of our clients’ business and make the lives of the people we work with better. We would love to visit with you further about how our benefit packages are distributed at Signature Performance. Feel free to reach out to info@signatureperformance.com with any questions or concerns you may have and we will be in touch as soon as possible. We appreciate your feedback!

4.0

May 1, 2024

Good management, emotionally taxing work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good managers, good training, good pay, generous holidays

Cons

Health insurance too expensive, work can be emotionally taxing especially when veterans mistake your line for the suicide hotline

Signature Performance Response

Thank you for the review. We appreciate your time and efforts on the Signature team and wish you well in your future endeavors!

Viewing 13 - 15 of 26 Reviews

Jobs at Signature Performance

Remote Customer Service Representative

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Signature Performance

Signature Performance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not Applicable

pay

Good management, emotionally taxing work

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