They have no policies written down; basically if it's not in the contract you just have to ask management. The answers change depending on who you ask, so you just always have to ask. There is no empowerment in that. They refuse to explain policies, like the attendance policy, so they can change it whenever. Management acts as there own HR, so they have no HR department. They have a really high turnover, and it's mostly management's fault but they blame people not being able to handle the customers. They have everyone do a mandatory hour of OT every day during tax season, despite sometimes having over ten minutes between calls. They assign a every other Saturday from 6 AM - noon as OT and you can only trade if they have a full staff. Since there is so much turnover there is rarely a full staff. Most of management has never worked in any other call center and they have no clue. They fired me because I asked for a different supervisor
