Does SilverRock pay their employees well?

According to anonymously submitted Glassdoor reviews, SilverRock employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at SilverRock. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at SilverRock?

74% of SilverRock employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SilverRock 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at SilverRock?

Claims Adjuster (18) , Customer Service Representative (11) , Manager (3) , Claims Adjuster 2 (2) , Customer Service Representative (CSR) (2)

What are the pros of working at SilverRock according to real employee reviews?

"Excellent Work Life Balance here" ((in 8 reviews)); "Work from home and good benefits" ((in 8 reviews)); "Great benefits, positive work space and engaging leadership." ((in 4 reviews)); "The people were great to work with" ((in 4 reviews)); "The atmosphere is fantastic and they pay well." ((in 3 reviews))

What are the cons of working at SilverRock according to real employee reviews?

"There is 0 consistency with management." ((in 8 reviews))

SilverRock reviews

3.9

74% would recommend to a friend

(76 total reviews)

Mary Leigh Phillips

83% approve of CEO

61% positive business outlook

Ratings by category

4.3

Culture & values

4.2

Diversity & inclusion

4.2

Work/Life balance

4.0

Senior management

3.9

Compensation and benefits

3.8

Career opportunities

SilverRock has an employee rating of 3.9 out of 5 stars, based on 76 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SilverRock employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

76 reviews

2.0

Oct 11, 2023

Not for the non-suck up type

Customer service team lead

Recommend

CEO approval

Business Outlook

Pros

Who doesn’t love working from home?

Cons

Zero growth opportunities. They advertise “promoting from within” but beware - they often poach from Drivetime or Bridgecrest rather than promoting very deserving internal SilverRock employees. If you question or challenge literally anyone superior to you, or - in my experience, refuse to engage in inappropriate conduct with direct managers, you will be barred from promotion let alone decent treatment.

SilverRock Response

2y

Thank you for sharing your experience as a Customer Service Team Lead. Working from home can offer greater flexibility and convenience, and many employees find it to be a positive aspect of their job. We're glad you've had the opportunity to experience this benefit. We're sorry to hear that you feel there are limited growth opportunities within the company. We value internal promotions and aim to provide opportunities for our employees to advance their careers. Thank you for your contributions during your time with us, we wish you all the best in your future endeavors.

5.0

Oct 10, 2023

Great Job Great Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Love the work from home flexibility and people I work with.

Cons

None that I can think of!

SilverRock Response

2y

Thank you for sharing your experience! We're proud to offer remote work opportunities to our employees giving them the freedom to work almost anywhere! Again, thank you for sharing your feedback and while we may have parted ways, we wish you all the best in your future endeavors!

1.0

Sep 24, 2023

Not great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They offer Remote work for customer service reps

Cons

Favoritism in who is promoted. They only care about numbers not hard working employees or loyalty Will fire you without previous warnings

SilverRock Response

2y

Thank you for sharing your experience as a Customer Service Representative! It's wonderful to hear that you enjoyed the flexibility of working from home; it can be a significant advantage for many individuals. Across the organization, we work hard to create and foster a fair and safe culture to work and grow within, and do not play into favoritism. Growth and internal promotion is part of our culture, which is why we are happy to provide tools, resources, and benefits to help our employees accomplish their professional goals. We appreciate your review, and wish you the best in your future endeavors.

Viewing 19 - 21 of 76 Reviews

Jobs at SilverRock

Support Team Specialist

Mechanical Claims Adjuster (Remote)

Mechanical Claims Adjuster (Remote)

Mechanical Claims Adjuster (Remote)

Customer Service Representative- Remote

SilverRock

SilverRock reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not for the non-suck up type

Great Job Great Company

Not great

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