SimplePractice reviews

3.7

62% would recommend to a friend

(33 total reviews)

Jonathan Seltzer

74% approve of CEO

63% positive business outlook

Reviews by job title

33 reviews

Reviews about "Management"

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1.0
Jun 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Your coworkers will be the best part of the job but that’s all

Cons

Management is very micromanagey. They preach unlimited PTO but you get scolded for taking more than 4 weeks. The customers are difficult and rude. The pay is very very very low compared to the amount of work we have to do. Everyone on the CS team is overworked, stressed and strained. There’s no room for growth and very little support so burn out is real.

avatar
SimplePractice Response
1y
Thank you for providing feedback. We are happy to hear you enjoy your teammates so much. However, we are sorry to hear you feel micromanaged. One of our values is "We Are Built On Trust." A big part of that is trusting each team member's expertise in their role. Since you are a current team member, we encourage you to have a conversation with your manager about this. If you don't feel empowered to do that, please connect with your HR Business Partner and they will be happy to support you.
4.0
May 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote, Flexible, supportive management, clear expectations.

Cons

Current change in structure and turnover.

avatar
SimplePractice Response
1y
Thank you for sharing your experience with us. We are so glad that you feel supported and that expectations are clear. We know that this is a great foundation for a psychologically safe environment. We went through a fair amount of change during the first six months of 2024 but we hope you are seeing people and processes settling in as we enter Q4. We are very proud of the way our team has handled our growth as an independent company. If you have specific feedback or ideas to share on how we can improve our "change muscle", please share that feedback with your managers or our People & Culture team.
5.0
Apr 17, 2024

Great people with a goal of progress

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

SimplePractice is made up of great people who really care about our customers. I've been with the company for a year and it's clear to me that leadership cares about our feedback and feel accountable to creating positive and incremental change.

Cons

For most salaried roles, this is not a place where you can work 7-8 hours and call it a day. People work 9-10 hours and are available on nights and Sundays to respond, review, and catch up, especially in leadership roles.

Viewing 16 - 18 of 33 Reviews

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