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Simplifile

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Simplifile reviews

4.1

84% would recommend to a friend

(45 total reviews)
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Paul Clifford

91% approve of CEO

89% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.4

Work/Life balance

4.4

Compensation and benefits

4.2

Culture & values

4.0

Senior management

3.7

Career opportunities

Simplifile has an employee rating of 4.1 out of 5 stars, based on 45 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Simplifile employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

45 reviews
4.0
Aug 31, 2022

Great people, bright future

Engineering
Recommend
CEO approval
Business Outlook

Pros

The people are great and the local leadership is considerate.

Cons

The ongoing acquisition is a challenge.

4.0
Jun 6, 2022

Good compnay when I was there, I haven't worked there since it was sold

Customer support specialist
Recommend
CEO approval
Business Outlook

Pros

- Big desk space - Nice computers - Friendly co-workers - Opportunity for overtime - More respectful than most companies of your personal time

Cons

- Customers can be a pain to deal with - "Black flag culture" a sort of motivation system within the company is a little awkward - Not much room for progression on the customer service side of things. Once you are a team lead there is not a higher position to aim for except to leave and work in another department - The line between what is the customer's responsibility and what is our responsibility in preparing documents is not clear cut

5.0
Dec 8, 2021

They Treat you like Family

Technical support analyst
Recommend
CEO approval
Business Outlook

Pros

So far, I absolutely love Simplifile. Everyone is just so NICE here. Some things I've noticed working here: -Everyone I've met is approachable. I haven't met anyone yet who isn't more than willing to answer questions and jump in to help out with tough questions. Even when they don't know the answer, they'll point you in the right direction or refer you to someone who does. -Pay is phenomenal and well above the local standard for a Customer Support position. 401K matching is generous and benefits package is competitive. -Training is excellent and organized. They have classroom style trainings and self-guided trainings that help you learn the basics of the Simplifile platform. When the trainings are complete, they don't just throw you in the deep end. They give you ample time to shadow and be shadowed to ease you in to the job. -Free drinks in the office. -Supervisors are fantastic and treat you like family rather than just another employee. They care about how you are doing and your well-being. -The hybrid work from home option is a nice bonus. -Good schedules, good work-life-balance.

Cons

While there are some cons to the job, they are things that are universal to all Customer Service/ Tech Support jobs and are not the fault of Simplifile. -I feel that the learning curve is a bit steep, but training is as thorough as possible and the rest just comes with experience. -Rude customers can be difficult to deal with sometimes, but again, this is universal in customer service. The good pay and good environment here make it easier to deal tough customers.

Viewing 10 - 12 of 45 Reviews
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ReviewsSimplifile reviews

Glassdoor has 45 Simplifile reviews submitted anonymously by Simplifile employees. Read employee reviews and ratings on Glassdoor to decide if Simplifile is right for you.