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      Simply Business

      Engaged Employer

      Simply Business reviews

      3.6

      57% would recommend to a friend

      (306 total reviews)
      avatar

      David Summers

      78% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Simply Business has an employee rating of 3.6 out of 5 stars, based on 306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Simply Business employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      306 reviews
      1.0
      Aug 11, 2022

      Getting worse by the day

      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay Ok benefits Small 401k match Other parts of the business besides the CSC seem really great to work for

      Cons

      This is an update to a previously positive review and it saddens me to write this but it is no longer a positive experience working in the CSC for Simply Business. . The CSC used to be a differentiator but now we are just a toxic call center enviroment, just like everyone else. Upper management is poor and has only gotten worse as good leaders head for the exit. Moral is very low and nothing is done to actually combat the root problem. As a matter of fact they just put a bandaid on anything that is wrong and have endless closed door meetings on ways they can skirt around the actual problems. Poor leaders continually get promoted and another poor leader just takes their spot.

      avatar
      Simply Business Response
      3y
      Thank you for taking the time to provide your feedback. While we are proud of the culture here at SB and our Customer Solutions Center (CSC), we recognize that there are always areas we can improve as our business evolves. As we continue to grow and scale as a business, change will inevitably occur to ensure we are able to meet our customers' needs in this exciting and growing market for small business insurance. The environment in our CSC is unique and we believe it is a competitive differentiator for our business. We take pride in our CSC leaders, and evaluate them through our self-reflection process. We appreciate learning your thoughts as we take feedback seriously and do our best to address issues affecting the strong culture we have built in the CSC. If you have any further comments, the CSC Leadership Team or People Team are always available to chat! -Talent Acquisition Team
      4.0
      Aug 8, 2022

      Strong ethical focus

      Independent contractor
      Recommend
      CEO approval
      Business Outlook

      Pros

      A genuine drive from the top to try and do something different in the world of employment - one of the first to be trialing a 4 day week for CS employees when I left

      Cons

      Northampton office was a bit of a pain to get to

      2.0
      Aug 1, 2022

      Striving for the ordinary

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible working policies. Depending on the team, opportunity to have an impact on UK and US markets. Friendly and approachable teams and work colleagues.

      Cons

      Lack of diversity and poor representation of minorities at the management level. Leaders do not inspire inspire nor do they wish to change the status quo. Problem has compounded over time as some of the long standing inspirational leaders have left. Low levels of motivation across the tech functions because of a lack of culture of innovation and a desire to push the envelope. Nepotism and favouritism thrive across ranks. The people function here is probably the least competent of all. Focus on frivolous matters. Little attention is paid towards hiring and actually getting talent through the door. Hiring managers struggle to fill roles for months while the people team pat themselves on the back after yet another engagement survey that serves to achieve nothing other than keeping them employed. Frequent reorgs do nothing other than to drive up attrition levels and drive down motivation levels. A culture of gossip and politics has started to creep in. Significant UK/US divide.

      Viewing 166 - 168 of 306 Reviews
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      ReviewsSimply Business reviews

      Glassdoor has 330 Simply Business reviews submitted anonymously by Simply Business employees. Read employee reviews and ratings on Glassdoor to decide if Simply Business is right for you.