Smalls reviews

3.8

65% would recommend to a friend

(13 total reviews)

62% positive business outlook

Reviews by job title

13 reviews
5.0
Jul 26, 2024
Recommend
CEO approval
Business Outlook

Pros

- Get free cat food while working there - Work from home while earning a good living - No commute, saves on gas and you can dress/wear whatever you want unless its a meeting day - Healthcare, dental, and vision paid for as an employee - Option for a 4-day compressed workweek when caught up to speed on weekly "messages per hour" metrics - Occasional travel and work trips to meet up with your remote coworkers, which are a lot of fun and help with team-building - Yearly work from home stipends - You get to obsess over cats all day while promoting a fresh, healthy product that you can see the benefit of in your own cats.

Cons

- Moves very quickly as a startup but is slowly becoming more mature. As a result, change should be expected and can cause friction if unprepared. - At one point there was a layoff of lower-performing employees, after which metrics became a larger cultural concern. - Customer Service, dealing with escalated customers - Occasional lack of communication with the larger internal team

5.0
Apr 13, 2023
Recommend
CEO approval
Business Outlook

Pros

- Amazing modern / progressive culture. - Employee's are treated humanely - Unlimited Mental Health days - Paid Vacation - Paid health care benefits -Flexible schedule - Paid Holidays - Amazing work life Balance - The pay is stellar - The customers we interact with are also extremely nice with spicy individuals coming few and far between.

Cons

- Because we're growing sometimes things change or progress in a different direction than expected. This isn't necessarily a bad thing but if you're like me and fall into a routine quickly it can be a bit more tiresome than you've been used to - Because we're small it takes a long time to review data and act on that data. - While other departments have 4 (8 hours a day work weeks), our cat concierge team does have 5 day work weeks.

5.0
Apr 1, 2023

Community Oriented

Recommend
CEO approval
Business Outlook

Pros

Smalls is a workplace with a vibrant and inclusive culture. The customer service department is included in company wide conversations and updates and are treated like equal components of the company, not an isolated island of hourly workers. Smalls boasts that it is a people first company, and that is very much reflected. It’s a very unique place to work in how community based the culture feels- especially when compared to how brutal start ups can feel in terms of burn out. Smalls is a diverse company, and is particularly trans and neurodivergent friendly, especially the CS Team. The work feels rewarding in that you are valued beyond what you can produce on paper.

Cons

As a young company and a start up, there is much to still be developed. Processes are changing and updating frequently, and the training is hands on. The work environment is fast paced, but still is very protective of a work-life balance. If you have a hard time not checking work emails/notifications when it’s your time off, you may have a difficult time adjusting. If frequent change makes you uncomfortable, you may also have a difficult time in such a role.

Viewing 4 - 6 of 13 Reviews

Glassdoor has 15 Smalls reviews submitted anonymously by Smalls employees. Read employee reviews and ratings on Glassdoor to decide if Smalls is right for you.