Smalls reviews

it's still a start up so clarifying roles and job pathways can be a bit more of a hurdle to cross but it's become much more clear over the years.

Smalls will pat itself on the back for its progressive and welcoming culture, but has deeply struggled recently to maintain said culture. Smalls leadership frequently bites off more than they can chew, promising not to scale irresponsibly, only to then let go a third of their customer service team as a result of being overeager with hiring. Decisions made at the top of the organization have had deep impacts on morale, and speak to the decline of the care Smalls has previously operated with. While I acknowledge that companies need to make tough decisions to ensure their long-term viability, there must be improvement in terms of aligning growth strategies with personnel needs in order for Smalls to remain a trustworthy employer. A more thoughtful approach to hiring and recruitment would greatly benefit both employees and the company. Not getting lost in an unnecessary sense of urgency can ensure that everyone feels safe and secure in their positions.