Smarsh reviews

Still working through some pain caused by poor choices of previous management, but focus is in the right places to correct. Still some salary adjustments needed for longer term employees to make pay fair compared to newer hires. Many employees work like it is a startup, but it is an enterprise company that requires enterprise discipline. Current management is working hard to steer that in the right direction.

Everyone is miserable. Nobody has passion for the product or customers, which leads to unhappy coworkers with little motivation. Many departments do less than the bare minimum and managers don’t care. Senior management is very out of touch with all departments except sales. If you want to feel passionate about you work, don’t work here, you will only run into brick walls. Customers only stay because it’s too difficult to move their services to a different provider. There are also some inflated egos with mid and upper management. There are a lot of cliques and gossip with a very high school feel.