Smarsh reviews

3.5

62% would recommend to a friend

(484 total reviews)
avatar

Kim Crawford Goodman

69% approve of CEO

62% positive business outlook

Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

484 reviews
1.0
Aug 12, 2023

DO NOT WORK HERE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lower level people are friendly. PTO and health benefits are decent, however they have made it clear they don’t care to treat employees well so that may change soon as well.

Cons

I wish I could give the company no stars. After hiring employees remote they are now demanding anyone within “an average 75 minute one way commute” be in the office 3 days a week. No details on how they determine what an average commute is. Also if you happen to live in Washington, even with a short commute, you don’t have to come in. But they claim to be people first and equitable. No raises to cover the increased costs related to commutes. No interest in feedback from employees. AND they did this the day after laying a ton of people off. This is literally the worst I have seen employees treated in my 20 year career.

3.0
Feb 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO (if you are eligible for it) and the "famed" Sabbatical are pretty nice, if you are willing to commit to 4 years. Also there are some genuinely good people who are working here, with the intention of working hard and making things better.

Cons

This is a company that requires you to learn a lot about its very nuanced, very intricate and problematic history, very quickly. They don't take time to fix issues and instead let them stew until they absolutely have to fix them at the last minute. Smarsh also has a deadly micromanagement problem. There are a lot of folks at the top and at the mid tier who contradict work and communicate really poorly, leading to more time making up for mistakes than actually executing. It's exhausting to feel like you can't be trusted to take care of issues on your own and are never given the space to do so. Culturally, Smarsh has moved away from a conscientious, people first focused organization and has stripped down to a lean machine, that pushes people to the brink. It's sad to see.

1.0
Aug 11, 2023
Recommend
CEO approval
Business Outlook

Pros

there are a lot of good non-management people that work here, and the benefits are decent.

Cons

When I started here 3 years ago, the company environment was a lot more welcoming. Granted, I started during the Covid lockdown and was hired as a remote engineer. 3 years later, most of the C-Suite has been replaced. Our new CEO doesn't seem to have a clue how to work with engineers and those from technical backgrounds. Our CEO comes from a finance background and ONLY cares about the bottom line and profit. Sacrifice the people in pursuit of the almighty profit. Greed seems to run this instead of common sense. Recently we have been instructed to RTO. Anyone with a 75 MINUTE commute is expected to come in. Do you really expect me to make a 2+ hour commute to the office on my own time? Add additional stress of sitting at a dead stop on the freeways and highways. Struggle to find parking? Paying for my own parking? No. Just ... No. I have tried to contact the CEO anonymously via email several times with my concerns, and it's been ignored. They are pressing on with this, which I fully believe is planned attrition. With this attrition, it will take the best people who know the platform and the technology, and have spent years building and maintaining. It's obvious that the C-suite doesn't care about its employees. They have done 3 rounds of layoffs in the last 9-12 months. Everyone here is paranoid that they will be hit next. I know for a fact that a LOT of people are ACTIVELY looking for new jobs. Why does a rat desert a sinking ship... The C-suite seems to want to prep this company for sale, but by the time all of this impact is seen, they are going to have customer churn due to the people that were hired and built out their products are gone, and new people are going to take a while to ramp up.f I will say that I am actively looking for a new job. The inability of the C-suite to listen to feedback shows exactly what they think about us.

Viewing 4 - 6 of 484 Reviews

Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.