Middle Management is all about hurling directives and chanting about goals, but they are unwilling to do any coaching, training or development of employees themselves to help the employees get there (isn't that what "management" is supposed to be for?). No training from managers, so expect to learn everything on your own or have to bug your coworkers for help with how to do everything. Extreme favoritism is displayed. Compensation is very low for the industry. Goals are arbitrary and designed to be unattainable, so the company doesn't have to pay you. Vacation policy is a non-accrual, take-what-you-need policy, which is spun as a positive, but of course means that you have to beg your manager for any day you want to take off (as long as no other employee has already requested the same day), and there is no chance of being paid for unused, accrued vacation time. Again, so the company doesn't have to pay its employees what they deserve. No advancement opportunities. Many upper managers are brought in from the outside who don't understand the business or care about the existing employees. Communication is non-existent. There is so much disorganization with constantly changing company directions. The investor firm essentially owns this company and calls all the shots, and it is doing whatever it takes to cut costs because the company could not make enough sales last year and clients keep leaving to go to competitors. Client support is poor: email response times around a WEEK with call wait times up to 50 minutes because the company will not invest in the staff it needs to handle its customers and cannot hang on to the ones it has because they keep quitting. I can't believe I got suckered into working for this place and will be leaving very soon.
