Smarsh reviews

3.5

62% would recommend to a friend

(484 total reviews)
avatar

Kim Crawford Goodman

69% approve of CEO

62% positive business outlook

Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

484 reviews
1.0
Aug 17, 2023

Run away, as fast as you can

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lower-level employees with no decision-making power are a delight to work with

Cons

It's clear there are fake reviews being posted to save the ratings, but what a laughable attempt because this ship has clearly sunk. Let me start by saying that on a baseline level, HR can't do their jobs to save themselves. Not only did they "accidentally" tell a benefits provider that I was terminated (therefore I no longer had access to said benefit, and I had to find it out myself after some digging), I learned that I wasn't being paid equitably based on experience, location, or education level (so if they're even hiring remote anymore, beware...also the pay is severely under market). If you are remote, you are ostracized and it took almost a year for management to include remote workers in things like lunch stipends when the in-person teams were treated to lunches and time off mid-day. Middle management was a nightmare, where they kept overpromising and underdelivering, giving false timelines (including about commission payouts), and expecting you to do the work of 2-3 people as teams shrunk post-layoffs. Middle management also rejected any feedback, and didn't believe there was ever any room for improvement. When team morale was low, they hosted team virtual team bonding games to show "appreciation," which made it clear they were completely out of touch with what the employees really wanted. No true leadership is demonstrated at this organization, and it's clear it's very much not "people first" but "profit first." Don't bother with this company, save yourself the toxicity and trouble.

2.0
Aug 15, 2023

Was once a pretty great company

Recommend
CEO approval
Business Outlook

Pros

All employees get stock options Some of the folks who have been around a while are great to work with

Cons

Executive management is a disaster, the new CEO in particular is clueless No work-life balance No positions are ever back-filled, teams just get smaller and smaller while the work loadincreases every day.

1.0
Aug 12, 2023

DO NOT WORK HERE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lower level people are friendly. PTO and health benefits are decent, however they have made it clear they don’t care to treat employees well so that may change soon as well.

Cons

I wish I could give the company no stars. After hiring employees remote they are now demanding anyone within “an average 75 minute one way commute” be in the office 3 days a week. No details on how they determine what an average commute is. Also if you happen to live in Washington, even with a short commute, you don’t have to come in. But they claim to be people first and equitable. No raises to cover the increased costs related to commutes. No interest in feedback from employees. AND they did this the day after laying a ton of people off. This is literally the worst I have seen employees treated in my 20 year career.

Viewing 193 - 195 of 484 Reviews

Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.