Is Smartsheet a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Smartsheet have rated their employer with 3.8 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of Smartsheet employees being 3.2 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Smartsheet now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Smartsheet .

Does Smartsheet pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Smartsheet with 4.0 out of 5 stars based on 21 anonymously submitted employee reviews. This is 19.2% better than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Smartsheet.

How happy are Customer Service Manager (CSM) professionals working at Smartsheet?

76% of Customer Service Manager (CSM) employees at Smartsheet would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Smartsheet with a 4.8 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.4 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (114) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 132 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 128 reviews)); "The benefits are great and keep getting better." ((in 107 reviews)); "Great work life balance made possible" ((in 87 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 69 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "Lots of layoffs happening right now" ((in 20 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "hours are long but fair for full time" ((in 5 reviews)); "Too many layers of management and playing favorites in the product organization." ((in 3 reviews))

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Smartsheet

Smartsheet Customer Service Manager (CSM) reviews

3.8

76% would recommend to a friend

(21 total reviews)

Rajeev Singh

Not enough data to show CEO approval

60% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.8

Work/Life balance

4.4

Culture & values

4.0

Compensation and benefits

4.0

Career opportunities

3.9

Senior management

Customer Service Manager (CSM) employees have rated Smartsheet with 3.8 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Smartsheet is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

21 reviews

3.0

Nov 4, 2025

Revolving door

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good experience and ok benefits

Cons

Beware of the whiplash of changes and benefits are shrinking

Smartsheet Response

7mo

Hi there, we’re glad to hear you had a good experience at Smartsheet! While our benefits packages evolve, we ensure they stay competitive for our employees. We also appreciate your advice on internal promotions – our Talent Development team has a new, robust review process in place to ensure fair (and timely) recognition and growth opportunities for all. Thanks for your review.

5.0

Sep 8, 2025

Those that can do, will

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Fast Pace - Requires your Best - Flexibility

Cons

- Slacking gets you nowhere - Constant change is sometimes challenging

Smartsheet Response

9mo

Thank you for your review, and we sincerely appreciate your advice to management. We recognize that change is happening, and we are communicating what we can to our employees as soon as we are able. Thank you again!

4.0

Apr 17, 2025

Customer Success Manager

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Teamwork Great culture Product training

Cons

Compensation Capacity and bandwidth Limited advancement

Smartsheet Response

First, we want to thank you for your tenure here at Smartsheet! Second, thank you for taking the time to leave a review. We’re happy that you’ve found a great culture of teamwork and collaboration, it’s the culture we want everyone to thrive in! With regard to our compensation - we conduct an annual review of all pay ranges to ensure that we remain competitive in the market. With regard to advancement - our Talent Development team has a host of offerings that we encourage you to take advantage of to build on your skillsets. We also recommend having regular conversations with your manager about your development. Thank you again!

Viewing 1 - 3 of 21 Reviews

Jobs at Smartsheet

Sr. Customer Success Manager - Enterprise (West)

Sr. Customer Success Manager - Enterprise (East)

Principal Customer Success Manager - Enterprise Global (West)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet reviews FAQs

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Smartsheet Customer Service Manager (CSM) reviews

Ratings by category

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Revolving door

Those that can do, will

Customer Success Manager

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