Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,388 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 29% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (114) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "The benefits are great and keep getting better." ((in 106 reviews)); "Great work life balance made possible" ((in 77 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 70 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"Awful Management" ((in 39 reviews)); "Lots of layoffs post acquisition" ((in 19 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

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Smartsheet

Smartsheet reviews

3.2

41% would recommend to a friend

(1,306 total reviews)

Rajeev Singh

30% approve of CEO

29% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Oct 29, 2019

An optimistic point of view

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you are looking for a fast-paced and challenging role where you will get to continuously partner cross-functionally with other teams then Smartsheet is right for you. I feel encouraged and supported to not only get work done but to work on things that I love and am passionate about, even if it may be slightly outside my scope. I look forward to continuing my growth here.

Cons

Though I feel leadership genuinely wants to support employees and see them succeed I feel that sometimes there are barriers between teams and departments that do not need to exist creating roadblocks that shouldn’t be there. I think this is formed by focusing on blame rather than a solution or problem-solving which doesn’t help us learn from our differences.

4.0

Jun 5, 2019

Cool product with lots of growth opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everyone is passionate about our product

Cons

Growing pains are real as we double and triple in size

4.0

May 3, 2019

Great Leaders, Great Vision, Growing Pains

Field facing role

Recommend

CEO approval

Business Outlook

Pros

The Senior Leadership team are very intelligent and driven to accomplish the aggressive goals that they have set out for themselves. This translates through the organization from a very positive angle by way of motivation and passion. If you talk to an employee at Smartsheet, you will recognize the motivation and passion they have for the platform, our mission, and the work they do. This creates a self-fulfilling prophecy and is one reason why I've turned down offers from many other tech companies

Cons

The pros stated above can be observed in a varying degree depending on the team you are on. There are some teams that are facing difficulties with culture because of the leadership of those teams are disengaged, not a good fit for the role, or have alternative objectives compared to what is publicized. This causes the employees on those teams to feel that they are only a margin based resource to the company, much like a gear in a machine that is fixed in its responsibility and can be changed out if needed.

Viewing 415 - 417 of 1,306 Reviews

Jobs at Smartsheet

Technical Support Specialist - Core Apps

Sr. Customer Success Manager - Enterprise (East)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)