Smartsheet reviews

3.2

41% would recommend to a friend

(1,304 total reviews)
avatar

Rajeev Singh

28% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,304 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Feb 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Fully remote, except for the annoying on-site event every quarter.

Cons

It was an okay place about a year ago, but there have been so many poor top-down decisions made, which keep piling up to make working here a pretty bad experience. As a software engineer, I should feel comfortable putting across ideas, concerns and more, but at this point I really don't. It's very suffocating due to management style - note that I say management and not leadership, because the people above teams just impose without listening. What makes the whole experience worse is that when I talk to people above engineering manager level in skip-level catchups, it becomes too obvious that they don't understand the technical implications of their decisions.

5.0
Feb 9, 2024

Great company to work for

Recommend
CEO approval
Business Outlook

Pros

Clear strategy, flat organization, strong processes

Cons

No real cons thus far

2.0
Feb 9, 2024
Recommend
CEO approval
Business Outlook

Pros

- The people on the ground level are excellent. Most everyone is competent, respectful, enjoyable to work with and just trying to do good. - The product is useful and cool and it's used internally a ton. - Work/life balance generally seems to be respected and is pretty good. - Pay/benefits are good. - Overall culture is good and you can generally feel safe to speak your mind and be yourself, even with leadership. - Most of senior leadership was pretty good and fit the culture and values of the company and were respected.

Cons

- In my part of the org, we unfortunately experienced senior leadership that was the exact opposite of the modern, effective servant leadership philosophy and style that most of us have come to expect. We experienced more of a "what have you done for me lately?" sort of style and a sense that nothing is ever good enough with little to no sense of appreciation for anything. We also sat through powerpoints which reiterated to us that our only purpose is to bring value to the company. That's (obviously) not wrong but that is not leadership and it's damaging. There was also very little trust placed in the teams and tactical decisions were all top down which leads to ineffective execution. Senior leadership should be setting high level direction and letting the ground level managers and senior managers work out the tactics. - There is good thought leadership on the product side but poor organizational and people leadership leading to a lot of turnover and ineffective product execution. - The org is becoming very date-driven which leads to perpetual planning paralysis, constant pivoting and wasted work. - There's a decent amount of ex-Amazon leadership and likely more coming and you can tell the culture is very much shifting to an Amazon style.

Viewing 472 - 474 of 1,304 Reviews

Glassdoor has 1,386 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.