Smartsheet reviews

3.2

41% would recommend to a friend

(1,304 total reviews)
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Rajeev Singh

28% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,304 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Feb 2, 2024

Great Company

Recommend
CEO approval
Business Outlook

Pros

Excellent team dynamics, passionate employees, and intellectually challenging.

Cons

Communication breakdowns up and down the chain.

1.0
Jan 31, 2024

Terrible place to work

Recommend
CEO approval
Business Outlook

Pros

Good coworkers Good office location

Cons

Mark Mader has no vision for the company, high level employees were so terrible to work with they made staff and colleagues cry, no management training

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Smartsheet Response
2y
Thank you for taking the time to share your experience. People are the heart of our company, and I’m pleased that our colleagues have been a positive aspect of your time at Smartsheet. I hear your challenges around senior leadership and management. My aim is to cultivate a strong leadership team that builds an environment of trust, subject matter expertise, and respect, and fosters that same mentality in our people managers. We train our people managers based on their level. I’m disheartened to hear this hasn’t always been your experience. I’d like to learn more. I encourage you to reach out to your People Business Partner or me directly to continue this discussion. – Pete Godbole, Chief Financial Officer
1.0
Jan 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Not much really. I'd run away as soon as possible.

Cons

I have had three different managers in less than a year, not only because of reorganisations, which is the first sign of unskilled management. My team, and I personally, have suffered the consequences of this bad management. While we find a new manager, the person that has temporarily been stepping in couldn't be more of a bully, eg. telling me that I'm to blame for decisions he took, even after I vouched for a different thing, or denying that a conversation took place just because there was nothing written down after it. To add to that, the levels of micromanagement are really high. My previous managers didn't do this so much, but right now I have to justify what I'm working on every half day, even if it's a one-line code change, and give status updates in writing every few hours. In this setting, it's nigh impossible to get anything done. The worst part is that you can't raise any of these things to HR or upper management, because they don't do anything about it.

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Smartsheet Response
2y
Thank you for taking the time to share your candid feedback. We take allegations of this nature very seriously and I’d like to learn more. If you’ve moved on from Smartsheet, I encourage you to reach out to people@smartsheet.com to discuss your experience, otherwise, please reach out to your People Business Partner or me directly. I want to emphasize that our commitment to employees' well-being and growth is unwavering, and your feedback will help us learn and adapt as we continue to work together. Thank you again and I hope we hear from you. – Praerit Garg, Chief Product Officer and EVP of Engineering.
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Glassdoor has 1,386 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.