Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "The benefits are great and keep getting better." ((in 102 reviews)); "Great work life balance made possible" ((in 82 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,297 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

2.0

Mar 17, 2026

Good concept and employees, poor business model and product direction (as of recently) and turnover.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The core product is good and can do almost anything you can build.

Cons

Very sketchy times. Every leader is new, layoffs have gotten rid of core talent, very questionable decisions. RTO probably coming.

Smartsheet Response

3mo

We (and our customers) have to agree - our product is amazing! We also understand changes and new leadership can bring about uncertainty. Your trust is incredibly important to us, and we're working hard to make sure every employee feels supported. We hope you’re able to share more in our upcoming engagement survey. Thanks for your review.

2.0

Mar 17, 2026

Broken comp plans and zero quota relief

Account executive

Recommend

CEO approval

Business Outlook

Pros

No mandatory back-to-office Great managers Very smart individual contributors

Cons

Comp Plan Gutted: Removed quarterly accelerators and other key ways reps make money. Territory Misalignment: Mid-market reps are working 30% SMB accounts while still being held to MM quotas. Bad Pricing Strategy & Broken Promises: Shifted the pricing model, paused transactional business that was promised to reps, and gave customers "indefinite loyalty discounts," making it impossible to sell effectively with ZERO quota relief. Low Success Rate: A very low percentage of reps hit quota. Retroactive Deductions: Even if you hit quota, they have retroactively taken away opportunities and accelerators months or even a year later. The SKO theme this year is "relentless commitment to win," which is comical given the operational mess currently hurting the sales team's pockets.

Smartsheet Response

3mo

We agree - our employees are the brightest and best, and we’re so happy to hear that you’ve enjoyed working with them. We take your concerns around our Sales org seriously and will share it with the appropriate teams. Thanks for your candid feedback.

1.0

Mar 13, 2026

Terrible

Strategic account manager

Recommend

CEO approval

Business Outlook

Pros

Strong solution with expansion potential

Cons

Strat territory changes mid year, upper leaders not fully aligned on customer impact of new subscription model. Unrealistic pipeline expectations the entire floor is making fake opportunities to appease PE requirements, 10-20% hitting quota. FY26 the strat typical requirement was 500k+ ACV spend 8 accounts for each and there are many reps who have several non enterprise accounts with a strat goal it is not a sustainable role

Smartsheet Response

3mo

Thank you for your review. We take your feedback around quotas and strategy seriously, and our leadership team is committed to ensuring our sales goals and structures are both aligned and sustainable. Thank you again for your feedback, and we wish you the best in your next chapter.

Viewing 55 - 57 of 1,297 Reviews

Jobs at Smartsheet

Sr. Director, Pricing & Packaging

Principal Customer Excellence Transformation Manager (Remote Eligible)

Software Engineer II, FedRamp (Remote Eligible)

Senior Manager, Engineering - Observability Platform (Remote Eligible)

Senior Manager, Product Operations (Remote Eligible)

Smartsheet

Smartsheet reviews

Company ratings over time

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Reviews by job title

Good concept and employees, poor business model and product direction (as of recently) and turnover.

Broken comp plans and zero quota relief

Terrible

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