Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "The benefits are great and keep getting better." ((in 102 reviews)); "Great work life balance made possible" ((in 82 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,297 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

3.0

Mar 5, 2026

Smartsheet

Channel operations specialist

Recommend

CEO approval

Business Outlook

Pros

Nice Office and Hybrid working conditions

Cons

Lack of training & enablement

Smartsheet Response

3mo

We’re happy to hear that you enjoyed working here. Our Talent Development team offers a variety of professional development resources and opportunities, and is expanding what we’re able to offer employees. We wish you the best in your next role!

3.0

Mar 5, 2026

High Leadership Change Velocity

Enterprise sales representative

Recommend

CEO approval

Business Outlook

Pros

Great platform with insights on customer usage and inbound leads

Cons

constant reorg and leadership changes

Smartsheet Response

3mo

Thank you for your review. We are happy to hear that you enjoyed working here and with our platform, our customers would agree with how great it is! We wish you the best in your next chapter.

1.0

Feb 26, 2026

Exploits US markets while off-shoring technical talent

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Remote work (although the CEO threatens to take this away if we don't "do well"... whatever that means -- not really tied to any indicator or metric)

Cons

- "Global strategy" is to exploit wealthy markets and lower waged workforces: - Lately has been only hiring in the US for sales (probably to exploit the wealthy US customer base) - Lately has been only hiring in India for engineering (probably to exploit their lower waged technical workforce) - Some teams now responsible for what 5+ teams were responsible for... no work life balance anymore. - Layoffs have overburdened teams with work, slowing GTM velocity. - C level doesn't care about what you're doing unless it's somehow tied to AI. - Enterprise AI pivot is marketing hype gone wrong: "get rich quick with 1 simple trick". TBD if it's actually profitable outside of venture capitol fundraising.

Smartsheet Response

3mo

Thank you for your feedback. Our global expansion is a strategic step in our company growth, designed to drive further success in areas of the globe with strong markets for our product. We also would like to clarify that we are hiring for a variety of roles in the US, with sales roles being a part of that. We appreciate your advice as we grow and expand.

Viewing 58 - 60 of 1,297 Reviews

Jobs at Smartsheet

Sr. Director, Pricing & Packaging

Principal Customer Excellence Transformation Manager (Remote Eligible)

Senior Manager, Engineering - Observability Platform (Remote Eligible)

Software Engineer II, FedRamp (Remote Eligible)

Senior Manager, Product Operations (Remote Eligible)

Smartsheet

Smartsheet reviews

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Reviews by job title

Smartsheet

High Leadership Change Velocity

Exploits US markets while off-shoring technical talent

Jobs at Smartsheet

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