Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "The benefits are great and keep getting better." ((in 102 reviews)); "Great work life balance made possible" ((in 82 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,297 reviews)

Ratings by demographic groups

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

1.0

Feb 19, 2026

Leadership failure and chronic stress culture

Salesfoce administrator

Recommend

CEO approval

Business Outlook

Pros

Smart, capable ICs who work hard and keep the business running Good tools and generally interesting Salesforce / RevOps / systems work

Cons

-Severe micromanagement culture disguised as “performance oversight.” -No clear KPIs, no documented benchmarks, yet strong claims about people “not meeting expectations.” -Performance feedback is subjective, inconsistent, and often delivered in a dismissive or punitive tone. -Leadership reacts only after damage is widespread, not when concerns are first raised. -Psychological safety is extremely low. Employees hesitate to speak openly out of fear of retaliation or negative consequences. -Technical leadership decisions lack rigor. Individuals without strong technical backgrounds are placed in technical leadership roles, leading to misalignment, rework, and additional stress for those executing the work. -Constant pressure to justify headcount and productivity without a structured evaluation framework. -Productivity is questioned based on optics (timestamps, perceived availability) instead of measurable outcomes and delivered results. Most concerning: this environment has had a serious impact on my emotional and physical health. The sustained stress over the past three years has been significant. Working in a system where expectations shift without clarity, feedback is inconsistent, and leadership support is unreliable creates chronic anxiety. No job should come at that cost. I had to quit because it was too much, I cried every day before going to bed, seriously do not work here.

Smartsheet Response

4mo

We are deeply saddened to read about your experience here, please know that we hear you and are truly sorry that your experience led to such significant stress. We want to first thank you for recognizing the smart, capable individuals that you worked with and for your contributions here. Your feedback is incredibly important to us as we navigate change and our culture continues to evolve. We are taking your advice to heart, and want to assure you that we strive for our employees to experience a culture rooted in support, structure, and respect. We will ensure that all employees are aligned with our current KPIs and are able to execute against them. If you feel comfortable, please email erpteam@smartsheet.com with any concerns around events that may violate our code of conduct. Thank you again for your review, and we wish you the very best in your next chapter.

1.0

Feb 19, 2026

Used to be good, now a disgrace

Softwre engineer

Recommend

CEO approval

Business Outlook

Pros

- Genuinely some awesome people working there - Interesting high scale system design - Used to be an amazing place to work with solid processes and being able to build cool products that customers loved

Cons

- Company was obliterated by PE and by changes to licensing model - Ever since both came in pressure has been overwhelming, work-life balance sucked, roadmaps all over the place with senior leadership changing their mind on everything like goldfish - Product sucks for customers now and you can feel that frustration

Smartsheet Response

4mo

We’re happy to hear that you’ve enjoyed working with the best and brightest employees. They are what makes our company a great place to work, and our product successful. We also hear your frustrations around some of the changes that have taken place. These changes are part of a strategic roadmap to bring long-term, sustainable growth to our company. We appreciate you taking the time to leave a review.

1.0

Feb 19, 2026

Strong Vision and Enterprise Platform Momentum, Navigating Post-Acquisition Change

Senior director

Recommend

CEO approval

Business Outlook

Pros

Clear and compelling vision around Intelligent Work Management and AI-powered execution Trusted by major global organizations, including a large percentage of the Fortune 500 Smart, mission-driven employees who genuinely care about customer outcomes

Cons

Ongoing organizational change following private equity acquisition has created uncertainty Reduction in force decisions have impacted morale and institutional continuity Growing pains as the company transitions from high-growth SaaS culture to more operationally disciplined PE ownership Increased pressure on performance metrics and cost efficiency Some strategic pivots can feel rapid, requiring teams to adapt quickly

Smartsheet Response

4mo

Thank you for your review. We agree - our employees are the brightest and best, and we’re so thankful for how customer obsessed they are! It’s what has won our product multiple awards and accolades. We acknowledge that change has taken place to our workforce, and our leadership team did not make these decisions lightly. They are committed to communicating next steps, as well as preserving and adding to our culture that employees have thrived in. Our company is positioned for further advanced growth, and we’re excited to see our continued success.

Viewing 61 - 63 of 1,297 Reviews

Jobs at Smartsheet

Sr. Director, Pricing & Packaging

Principal Customer Excellence Transformation Manager (Remote Eligible)

Software Engineer II, FedRamp (Remote Eligible)

Senior Manager, Engineering - Observability Platform (Remote Eligible)

Director, Product Design (Remote Eligible)

Smartsheet

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Leadership failure and chronic stress culture

Used to be good, now a disgrace

Strong Vision and Enterprise Platform Momentum, Navigating Post-Acquisition Change

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