Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 132 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "Great benefits and time off allowance" ((in 100 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 74 reviews)); "Pay is good" ((in 49 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs happening right now" ((in 20 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews)); "Promotion is pretty shady and full of favoritism." ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.3

43% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

30% approve of CEO

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,297 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

2.0

Jun 15, 2026

Friendly coworkers, but poor management decisions from Private Equity

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Nice people to work with, good work life balance

Cons

Private Equity came in and keep coming up with terrible ideas and non-employee oriented actions

Smartsheet Response

1w

We love to hear that our employees love working with each other! We know that navigating the transition to private equity hasn't been easy, we also know that the dust hasn’t completely settled. We understand that we have a lot of work to do to repair employee trust and morale, and we’ve set off on that journey to listen to what our employees feel and what they want to see. Thank you for your review and honest feedback!

5.0

Jun 11, 2026

Good place for work

Tier 2 technical support

Recommend

CEO approval

Business Outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

Smartsheet Response

1w

We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!

1.0

Jun 10, 2026

Good remote culture, but metrics-driven and lacking product vision

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Good work-life balance - Fully remote

Cons

- Performance is heavily driven by metrics such as AI adoption, merge request counts, and other quantitative measures. This often creates an environment where quantity is valued more than quality and long-term impact - Compensation is not competitive compared to similar companies in the market - There seems to be a lack of clear product vision. The company appears focused on chasing the latest AI trends and integrating AI into every possible area, regardless of whether it genuinely improves the product or solves real customer problems. The product is so poor that the company moved to Jira for day-to-day task tracking instead

Smartsheet Response

1w

We're so happy to hear that you've enjoyed our flexible working model! We strive for all of our employees to have a great WLB, so this is encouraging. However, we are disappointed to hear other aspects that you're not enjoying as much. Our goal with AI is to deliver genuine value rather than just chasing trends, and we're always seeking feedback from our customers and employees. We are actively focused on refining our product features, as well as our internal processes and employee experience. Thank you for you review!

Viewing 7 - 9 of 1,297 Reviews

Jobs at Smartsheet

Sr. Director, Pricing & Packaging

Software Engineer II, FedRamp (Remote Eligible)

Senior Manager, Engineering - Observability Platform (Remote Eligible)

Senior Security Engineer II, Application Security (Remote Eligible)

Senior Manager, Product Operations (Remote Eligible)

Smartsheet

Smartsheet reviews

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Reviews by job title

Friendly coworkers, but poor management decisions from Private Equity

Good place for work

Good remote culture, but metrics-driven and lacking product vision

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