Smartsheet reviews

3.2

41% would recommend to a friend

(1,300 total reviews)
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Rajeev Singh

28% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Apr 29, 2021

Gaslight You? Can Do!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people at IC level are fantastic humans who get run to the ground by poor leadership.

Cons

Leadership. Atrocious management and complete lack of care for employees who are not white. Systemic racism runs rampant and has not been actually addressed or dealt with since it’s visible at the top levels of leadership. Unless you are willing to play by the status quo and be a “yes person” you will be treated poorly and gaslit into thinking that you are the problem when in fact it’s the other way around. Every earnest desire to change things for the better is met with excuses and roadblocks to change because those in power do not want to give up their power over people. If you are a minority you will be tokenized, chewed up, and spit out once they’re done parading you as a company that cares about DEI. They will plaster your face on the website and pay people of color to come to Engage since there’s no senior leadership that isn’t white or a decent human. It is not surprising that the DEI director left before one year as they were never given a team or full support to bring about the changes needed. The largest attrition of the company are those in minority groups - people are leaving in droves because of the mistreatment and lack of care. Career growth? Only if you somehow are lucky to have a manager that cares about you or you’re a favorite of those in power - otherwise you somehow never end up being qualified enough for a role you’re over qualified for. The toxicity is in every department. Your mental health will suffer dramatically. Do not work here.

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Smartsheet Response
5y
I’m dismayed to read about your negative experience at Smartsheet, and I encourage all employees to raise any concerns with their People Business Partner. While I will be the first to acknowledge that we’re on a journey when it comes to our DEI efforts, I can assure you that tokenization is in no way an acceptable part of that journey, and in fact it is something we proactively address with our leaders to ensure that it does not happen. We’re focused on five key areas to guide our progress in this space: accountability, engagement, awareness, process evolution, and change management and communications. We also know there’s no “done” when it comes to DEI. This is ongoing and important work—and I’m confident we’ll be in a better position a year from now than we are today as we continue to expand our DEI team. We’re also focusing energy on improving our career progression programs. We’ve recently updated our promotion process, and soon we’ll be launching an internal job board and updated employee and leader competencies, all of which will provide additional structure and guidance for employees and managers as they navigate their career growth and development. —Megan Hansen, Chief People and Culture Officer
5.0
Apr 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Great Culture and product, over 90,000 customers

Cons

scaling rapidly and growing pains

1.0
Apr 27, 2021

Soul Crushing

Recommend
CEO approval
Business Outlook

Pros

- People in IC roles are usually nice - Some of the direct managers are nice, but it's a roll of the dice depending on the team you're on - Interesting and challenging work to upgrade legacy tech stack

Cons

- Senior leadership does not care about employees - Fake commitment to DEI from senior leadership - Hiring in and promoting only white men with nuclear families to the highest levels (or if you're not a white man, you must be willing to uphold that power structure to get promoted) - Mediocre pay - Senior Product & Engineering is full of bullies - Nothing brought up to HR is ever attended to (from personal experience and issues shared from friends) - Management gets nearly zero training, especially on creating an inclusive workplace - Expectation to deliver projects to dates the team had zero say in, that the product team just says "get it done" without knowing any of the technical requirements and before project scoping - Will not publish diversity numbers - Racist & sexist comments in meetings and Slack threads *constantly*

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Smartsheet Response
5y
I’m concerned to hear you describe such a negative experience at Smartsheet. While we can’t speak to any specifics when it comes to HR issues (due to privacy and confidentiality), I can assure you that we take seriously any and all concerns that are raised—including investigating and taking corrective action as appropriate. This perceived lack of transparency is a common challenge, as we are limited in what we’re able to share broadly. If an employee has concerns they don’t think are being addressed, I encourage them to share them via the feedback mechanism they are most comfortable with, whether that’s their manager or their People Business Partner. Although we don’t currently publish our diversity numbers externally, we do update and share this information internally on a regular basis. Much of the DEI work we’ve done in the past year has been laying the groundwork for the more visible and tangible work that will follow, which includes expanding our DEI team to better support that subsequent work. This area is a top focus for Smartsheet, and all of our senior leaders are deeply invested in (and held accountable to) this work. We’re committed to building more diverse teams and are addressing that at all stages, from attraction and recruitment through to hire and promotion. We’re focused on expanding our existing employee and manager unconscious bias trainings, and have built an unconscious bias checklist into our talent processes for hiring and performance management. This work is ongoing, and I’m confident our efforts will help us continue creating a more diverse, equitable, and inclusive environment at Smartsheet. —Megan Hansen, Chief People & Culture Officer
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