Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,382 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 138 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 116 reviews)); "Great benefits and time off allowance" ((in 104 reviews)); "Work life balance is great" ((in 88 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 63 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,300 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

1.0

Apr 25, 2021

Run away

Software engineer

Recommend

CEO approval

Business Outlook

Pros

None. This place will suck your soul.

Cons

- Company is full of bullies including the CEO and the CTO. CEO hides behind the CTO to do all his dirty work. - There is no diversity. Majority of the leadership is White! They don’t hire folks from diverse background and don’t appreciate it. Things are so bad that the DEI person quit within a year! - If you are interviewing, ask the hiring manager or the recruiter about why so many people are quitting Smartsheet!

1.0

Apr 23, 2021

Avoid!!

Account manager

Recommend

CEO approval

Business Outlook

Pros

Like most of the recent reviews out there it’s tough to come up with many pros.

Cons

Lack of leadership in the Large Enterprise sales team. Extremely unfair territories. Some account reps will hit their numbers based on run rate business and closing deals that were in play from the work of a prior rep and others will work 60hr weeks. People should be ashamed at this type of behavior but unfortunately it’s every man and woman for themselves until the gravy train ends for a few people.

Smartsheet Response

5y

I acknowledge that many of the changes in our Large Enterprise team over the last year have resulted in changes to what accounts team members were previously managing. While the structural reorg into Key, Strategic, and Select accounts has had some growing pains, the division into these distinct groups is intended to provide more structure for account management between groups, and will ultimately create additional growth opportunities for team members. My door is open if you’d like to discuss these or any other concerns more. —Mike Arntz, CRO & EVP Worldwide Field Operations

1.0

Apr 19, 2021

Run Away

Strategic account manager

Recommend

CEO approval

Business Outlook

Pros

No pros are worth the cost of the cons. Just stay away

Cons

Awful, awful, awful sales leadership in Strategic. No chance to make your number yet company grows rapidly. Insane micromanagement. CEO is a sales rep hater and does nothing to protect reps.

Viewing 1024 - 1026 of 1,300 Reviews

Jobs at Smartsheet

Senior Security Engineer II, Application Security (Remote Eligible)

Technical Support Specialist - Core Apps

Customer Success Manager II - Enterprise (Central/East)

Software Engineer II - App Core (Remote Eligible)

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