Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Smartsheet

      Engaged Employer

      Smartsheet reviews

      3.2

      41% would recommend to a friend

      (1,299 total reviews)
      avatar

      Rajeev Singh

      29% approve of CEO

      30% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.6

      Diversity & inclusion

      3.3

      Compensation and benefits

      3.1

      Culture & values

      3.0

      Career opportunities

      2.7

      Senior management

      Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Jul 23, 2020

      Sub par perks, diversity issues, highly political. Proceed with caution.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Snacks and cold brew coffee - Great product with loyal customers - Nice new office - Everyone dog foods the product

      Cons

      - LOTS of politics in engineering - Does not promote from within. All "leaders" were outside hires during the two years I was there. - New engineering leadership from outside company was not properly vetted. Came in and made terrible decisions without gathering any context which lead to high attrition of senior talent - Low investment and commitment to DEI - Perks aren't competitive with other companies - Culture issues that stem from the top - No vertical growth opportunities despite high performance

      avatar
      Smartsheet Response
      5y
      Thank you for taking the time to provide this feedback. I’m glad to hear there were aspects of your time at Smartsheet that you enjoyed and that overall you have a positive outlook on the future of our organization. We’re pleased to now offer a company 401k match in addition to our existing comprehensive employee benefits. With respect to the engineering restructure, as with any change of this nature, there are pain points and many learnings. We have reflected on these learnings and are committed to continuous improvement in all things, including organizational change and communications. We’re pleased that we’re starting to see the benefits of the restructure and feel it will serve us into the future. These results are present in our employee feedback and engagement surveys. While we have brought in leaders and team members from outside Smartsheet, we have also promoted from within. As we continue to grow, both hiring externally and developing internally will be critical to our health and success as an organization. Our holistic recruitment process ensures we’re hiring people who not only bring needed skills and fresh experiences, but who align with our values and are additive culturally. With regard to diversity, equity, and inclusion (DEI), we recognize that we have room to grow. While we have existing DEI programs and resources, we’re committed to taking more meaningful and sustained action. This year we’re launching required unconscious bias training for all employees, with specific content for people leaders, and additional inclusion training for senior leadership. We’re also in the process of hiring a Director of DEI, which will provide a dedicated resource to focus our organization on this important work. Thank you again for your feedback. If you’d like to discuss any of these topics further, please don’t hesitate to reach out to me. —Praerit Garg, Chief Technology Officer
      2.0
      Jul 20, 2020

      From Great to Okay

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Let's get the pros out of the way first: - Snacks (lots to choose from and various options to fit all diet types) - Free Lunches if your on the sales floor or have a manager that loves to keep their team going - Overall Benefits package (excluding comp) is strong, especially with the 401k Match that started this year - The PEOPLE you work with are truly awesome one of a kind genuine folk. Overall Smartsheet is just another job with good perks. Expect an Okay experience.

      Cons

      That saying, "it's not about what you know, it's about who you know," rings true at Smartsheet. Before jumping into that, here is the cliff note version of the cons: - Culture - Leadership - Comp (Especially for sales) - Career Development Your success at Smartsheet solely depends on who your manager is at hire. There are some managers that embody the values and carry them down to the team. However, the majority of mid to upper management see people as numbers and logos as stock growers. Much of the sales folk are trained to work for metrics, rather than to push themselves for further development. If you have a manager that is truly vested in you, you will succeed at Smartsheet. Having experienced both, there is a world of difference of how one thrives at Smartsheet. Comp on the sales floor is on the low end compared to the market. Mid-Market Reps are being paid what SMB reps are making across the street. There is room to over-achieve on quota, but that will solely depend on your book, how quickly you pick up the product and how supportive your manager will be. Career development, like values, is there on paper but not where the rubber meets the road. There's a lot of places you can grow like the Leadership Development Program, LinkedIn Learning, and other one off projects. But when it comes to being promoted into a desired position, there enters red-tape and if you pass that you then have to fit the clique of leadership. Hard work solely pays off, however, knowing hiring manager and fitting into the "good ol' boys club," is a direct shoe in.

      avatar
      Smartsheet Response
      5y
      Thanks for your feedback, and I’m glad to hear there were aspects of your time at Smartsheet that you enjoyed. I’m sorry to hear that your experience with our training, leadership development, and product knowledge programs didn’t result in you meeting your success and promotion goals. We strive for transparency during the recruitment process about the fluidity of the book that sales employees get once hired, and we give reps options around their books at annual reviews. We’re also proud to offer top-of-the-market pay, particularly for mid-market reps, in addition to a full suite of employee benefits. As a company we value growth, and that's why we provide reps at all levels with development opportunities, not all of which are reliant on their managers. Many of our people leaders have in fact been developed from rep roles. Thank you again for taking the time to provide feedback. I'm happy to discuss any of these topics further. –Mike Arntz, CRO & SVP WW Field Operations
      1.0
      Jun 18, 2020

      Sales management has less than 2 years of sales experience!

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good co-workers, good location in Bellevue, WA

      Cons

      You have the top sales management that doesn't know the first thing about how to sell to a customer or any company. How they were able to get in these positions is a good questions to ask. Things change on a daily basis, they come up with a new idea that has already been tried before with no results.

      Viewing 1117 - 1119 of 1,299 Reviews
      Related searches: Smartsheet jobs | Smartsheet salaries | Smartsheet benefits | Smartsheet interviews | Smartsheet conversations
      ReviewsSmartsheet reviews

      Glassdoor has 1,381 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.