Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,380 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 133 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "Great benefits and time off allowance" ((in 95 reviews)); "Work life balance is great" ((in 84 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs post acquisition" ((in 21 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,298 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

2.0

Jun 7, 2020

Great place to work if you're white

Customer success

Recommend

CEO approval

Business Outlook

Pros

Have good friends here, the product is good, and the customers are great.

Cons

Work life balance does not exist and account overload is real. Strategic messaging is usually better than actual strategic decisions. Frustrating working with slow teams that don't have enough members. Mostly privileged white people make up the sales and customer success teams. Disappointing to see this in 2020. They feel comfortable being insensitive in open floor plan office all the time. Have brought up to HR, nobody cared. With quarantine, haven't thought about it much... now there are discussions online about diversity that I want to join, but have been told not to engage by management. Did not need to be told, already know to not "break rank." Crazy defensive management responses to every negative review on here are basically how execs manage these discussions. Not well.

Smartsheet Response

6y

I’m discouraged to hear about the experiences you’re describing, as they are contrary to Smartsheet policies and values. We are committed to making Smartsheet a diverse and inclusive organization, with an environment of belonging that encourages, supports, and celebrates the diverse voices of team members. We know there are areas where we can — and will — do better, as stated in the below statement by our CEO Mark Mader and voiced in our employee communications and diversity engagement happening across our company. Please reach out to me directly if you’d like to discuss. You can also opt to provide feedback anonymously through our employee feedback form. - Kara Hamilton https://www.smartsheet.com/content-center/executive-center/leadership/statement-smartsheet-president-and-ceo-mark-mader

5.0

May 20, 2020

Incredible company

Customer success

Recommend

CEO approval

Business Outlook

Pros

Smartsheet truly cares about their employees and their customers, and their response to COVID proves it over and over again. The culture is amazing - everyone is genuinely positive, supportive and enthusiastic. People love their jobs, believe in the products and in their leadership. The benefits are also incredible.

Cons

Honestly, I can't think of anything.

5.0

May 13, 2020

Great company, great values, amazing people!

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- Thorough on-boarding experience - Strong internal support network and documented work processes - Exemplify core values - Transparent management

Cons

- Job description could have used some work - not totally match job nuances since so many departments exist and overlap - Really rigorous on-boarding process

Viewing 1120 - 1122 of 1,298 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Client Services Director (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

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Great place to work if you're white

Incredible company

Great company, great values, amazing people!

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