Smartsheet reviews

3.2

41% would recommend to a friend

(1,298 total reviews)
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Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Oct 13, 2019
Recommend
CEO approval
Business Outlook

Pros

There are lots of passionate people who genuinely care about the quality of the product and customers. The stock price has been doing well, and the ESPP program is very market competitive. Bellevue location is adjacent to the Transit Center, which is great, since there isn't available parking.

Cons

A story I used to hear from several co-workers was "I know in tech people typically move from job to job every few years, but I could genuinely see myself staying here for the rest of my career." I don't hear that sentiment anymore. Over the last year or so, a large number of veteran people who made Smartsheet the thing it is today have departed the company, with some key people not by choice, due to changes in strategy for the company. Some exciting upcoming projects were scrapped, in part because the people who were necessary to accomplish those projects are gone. The concept of technical managers who also write code is gone. Managers who deeply understood the technical complexity of our systems are largely gone now, having departed or been assigned other roles. Our strong independent QA team is now absorbed into development, and the managers who used to have the political clout to push back and say no to cutting corners have been reassigned or have departed the company. The general sentiment is adapt to the new way or "good luck with future endeavors" - a statement our CEO has replied with on another review here on Glassdoor that shared a similar sentiment. I'm not arguing that the decisions of management haven't been effective - one need only look at the company's growth in size and stock price to see that it has. And certainly not all of the departures have been bad - we've had a wildly successful IPO, and some people just don't need to work anymore - a testament to how amazing Smartsheet has been. But as a place to work now, where you will spend the majority of your waking hours, you probably want a place where you can be proud of your work, and where you can think of management as the people who help facilitate your personal career growth and success. Where you can be free to be an advocate for quality without fear that doing so will harm your prospects for career advancement. Where ideas can flow freely, and you can be free to explore new technologies and improve experiences for your customers beyond the Minimum Viable Product.

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Smartsheet Response
6y
Our team continues to be our greatest asset. As you point out, many are passionate, care deeply about our product and customers, and make Smartsheet a compelling place to work. As we grow, change is inevitable. While we must ideate and adapt to lead a category, this evolution is guided by our purpose and values. I encourage each employee to embrace change, while continuing to surface ideas and recommendations that challenge the status quo. It’s also my expectation that all employees, no matter their role, are living our values every day. It sounds like you may have had some experiences where this was not the case. I strongly encourage you to speak with your people manager, HR Business Partner, or reach out to me directly to discuss further. One of the highlights for me each quarter is our 5-year employee anniversary gatherings in which we share stories and discuss what we’re looking forward to. I’m pleased to report that a great number of these tenured employees, are very much present and leaning in. --Mark Mader, CEO
5.0
Oct 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Excellent culture and benefits. The pace is fast, management is constantly looking for ways to enable their teams and foster professional development.

Cons

There are serious constraints with the product that needs to be resolved if Smartsheet is going to be a real competitor in Enterprise software (e.g. 5,000 row limit per sheet).

5.0
Sep 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Work life balance, check. Sick? stay home or work from home. Appointments? we are flexible. Worked late? don't rush in. Sufficient time off plus many holidays! My managers so far have been leaders, open, approachable, honest, supportive and want to see me succeed. Driven to automate what can be automated and document everything else. CTO has a vision and taking steps to achieve that vision within engineering. I've worked other places for many years but since I've arrived, I've witnessed a healthy, growing, profitable company. I look forward to coming into work because of the people, the culture and there are opportunities to learn almost every day. It's nice to be at a company that doesn't have to increase profits by reducing headcount, we're hiring!

Cons

It's not all peaches 'n cream... I miss 401k matching. The medical plans almost require you to buy in to a lower deductible and/or use the HSA so plan for that. The dental is a huge improvement! Open workspace concept is disruptive due to noise and visual distractions. Expected growing pains for a company this size but definitely making moves to adopt the right processes.

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