Smartsheet reviews

3.2

41% would recommend to a friend

(1,298 total reviews)
avatar

Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Jan 25, 2019

Still having a blast!

Recommend
CEO approval
Business Outlook

Pros

Great product that every employee uses and loves themselves. Positive attitude of those around you. Complete accountability and collaboration. If somethings broken, it's fixed.

Cons

Compared to other companies I have worked for, it is really hard to think of any cons. It has the stability of a mature company, with the perks of a growth company.

5.0
Jan 24, 2019

Customer Success Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing culture and product

Cons

I’m new and haven’t got any yet.

1.0
Dec 20, 2018

All Work, No Play

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Depending on your leader and team, you can be really happy here. Some leaders are just that, leaders, and others definitely need training or shouldn't be employed at this company. -My leader allows for good balance between work and personal life, appreciates members of the team constantly, and does their best to ensure that we are fulfilled.

Cons

-Vet out the leadership on the team you are potentially joining. Ask the hard questions, because not all are created equal. -The company seems to be moving away from this idea of appreciating their employees through different acts of celebration. Sure, we have recognition awards for hitting expectations of our jobs, but "recognition is about results and appreciation is about who people are" (--Mike Robbins). There isn't an opportunity allowing us to feel as though we are truly appreciated - that all of the hard work every single person puts into our organization is 100% valued by our leaders. There's been this culture shift that has come with our growth and becoming a public company where, from the top down, the work you do feels thankless. Again, unless you have a direct manager/leader who knows and understands how to appreciate and recognize your work, you may not feel valued. -There has also been a shift within our company that feels as though we're turning into an organization that doesn't stop and ENJOY one another. It's all work and no play. Some people may appreciate that about a company; however, Kevin Carroll once wrote: "Play in the workplace is serious business" and "when humans are play deprived we become more depressed, fixed and rigid in our thinking, less resilient, more risk averse and isolated, more emotionally and physically burned out, and less able to thrive and survive."

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Smartsheet Response
7y
Thanks for taking the time to provide feedback. I appreciate that you remain confident that I and other Smartsheet leaders will guide us positively though our next phase of growth. Part of that leadership is, to your point, to continue to recognize accomplishments and celebrate. As an employee who has been with our team for more than four years, I hope you decide to help us do that. Trust is not dictated, it is modeled and built, and all team members can show appreciation. I’m glad to see your reference to two of our speakers, Mike Robbins and Kevin Carroll, and that they have provided inspiration. I’m proud we are bringing these concepts and external voices to our team so that we can all learn and develop together. Regards, --Mark Mader, CEO
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Glassdoor has 1,380 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.