Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "The benefits are great and keep getting better." ((in 102 reviews)); "Great work life balance made possible" ((in 82 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by demographic groups

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Dec 10, 2016

Customer Success

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Strong leadership. A culture that instills a high level of respect for customers and co-workers. Little/no internal politics. Great product. Customers that LOVE the product. Constant focus on innovation. Appreciation for great ideas regardless of where they come from.

Cons

Growing really fast which comes with challenges. Need for improved internal cross department communication related to changes impacting other teams.

5.0

Dec 8, 2016

Awesome place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Amazing leadership from the top down. The executive team does a great job communicating the companies goals to all employees and being available for feedback on what we can do to improve.

Cons

We are growing so fast it is hard to keep up on all the new faces at the company. Not a lot of cons to being here from my perspective.

1.0

Oct 28, 2016

Consistent Poor Practices

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great tea selection in office - Paid garage parking - Great office in Bellevue

Cons

- Documented history of seeing employees as seat fillers rather than people - Repeated practice (in my tenure of less than a year I counted this happening eight times across multiple departments) of firing employees without cause, feedback and prompting for change, or any care of the impact on an individual's life (for instance a severance of two weeks pay, no health coverage, or cash out of vacation / sick time) - salary about 5-10k below industry standard - I was awarded a bonus based on performance every quarter I was with the company, had an extensive sheet of detailed customer praise, direct words from the Director of my department "Great work with this account!" and feedback from a customer : "This employee was outstanding. They knew an answer to every question and expertly helped me figure out everything." And two days later was fired for the reason of "poor performance" I would love to strongly caution any candidate before considering a role with this company making sure you ask yourself - what's important to you in life and how far off is Smartsheet from that?

Smartsheet Response

9y

Deciding to terminate an employee is serious and difficult, but we do not shy away from making these tough calls. We strive to be very direct with feedback so that team members have the opportunity to improve. Sometimes team members and leadership do not share the same view of the circumstances -- and without alignment, finding a path forward is often not possible. Smartsheet has grown from 30 employees to over 400 over the past four years. We want to continue to build a team of high-performers who are curious, bright, driven, and passionate. We would encourage all candidates to do the homework you suggest -- think about the opportunity Smartsheet offers you, and what you can bring to our team. And for those who want to lead -- ask yourself if you’re ready to set strategy, inspire and serve your team, and build solid cross-functional relationships. Our voluntary attrition rate is under 9% in a very competitive market. I'm proud to support such a dedicated team. Thanks for taking the time to comment. --Mark Mader, President & CEO

Viewing 1252 - 1254 of 1,297 Reviews

Jobs at Smartsheet

Client Services Director (Remote Eligible)

Sr. Customer Success Manager - Enterprise (Central/East)

Product Manager II - Growth (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

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