Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,380 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 112 reviews)); "The benefits are great and keep getting better." ((in 104 reviews)); "Great work life balance made possible" ((in 86 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 77 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,298 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,298 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

3.0

Sep 10, 2025

It's okay

Client services director

Recommend

CEO approval

Business Outlook

Pros

The people are still incredible to work with.

Cons

It's headed downhill after acquisition.

Smartsheet Response

8mo

We’re so glad to hear that you’ve enjoyed working with our amazing employees and teams! We also recognize that the past year has brought change with the transition to PE. Our focus remains on building long term, sustainable growth and continuing to create an environment and product that our people and customers thrive in. Thank you for your review.

1.0

Sep 8, 2025

Stay Away

Account executive

Recommend

CEO approval

Business Outlook

Pros

They allow us to work from home

Cons

Smartsheet is the perfect case study in how to take a decent product and ruin it with toxic leadership and broken processes. The company pretends to be innovative, but behind the curtain it’s chaos: zero strategy, constant re-orgs, and leaders who are more concerned with protecting their egos than helping their teams succeed. Sales here is an endless hamster wheel. Quotas are laughably unrealistic, territories get sliced thinner every quarter, and reps are set up to fail so management can point fingers. If you enjoy being micromanaged, gaslit, and thrown under the bus while leadership collects bonuses, this is your dream job. Everyone else should run. The turnover is staggering. Talented people don’t last because they quickly realize the culture is built on fear, blame, and empty promises. Career growth is nonexistent unless you’re part of the inner circle of favoritism. HR and execs love to talk about “values” and “collaboration,” but it’s a façade to cover up the fact that they treat employees as disposable revenue machines

Smartsheet Response

8mo

Thank you for taking the time to share detailed feedback. Over eight years, you’ve no doubt experienced a lot of change within Smartsheet. We're glad you value our flexible work model, and we take your feedback on leadership, culture, and processes very seriously. Creating a supportive and transparent work environment is a top priority, and we have a zero-tolerance policy for bullying or harassment. We encourage anyone who has any questions or comments related to this to reach out to their People Business Partner right away. To your other comments, we are focused on improving our internal communication, clarifying our strategic vision, and ensuring our sales organization has the resources and support it needs to succeed. We appreciate you sharing your perspective as it helps us continue to improve.

5.0

Sep 8, 2025

Those that can do, will

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Fast Pace - Requires your Best - Flexibility

Cons

- Slacking gets you nowhere - Constant change is sometimes challenging

Smartsheet Response

8mo

Thank you for your review, and we sincerely appreciate your advice to management. We recognize that change is happening, and we are communicating what we can to our employees as soon as we are able. Thank you again!

Viewing 142 - 144 of 1,298 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Account Executive, Commercial - SMB (West)

Account Executive, Commercial - SMB (West)

Client Services Director (Remote Eligible)

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Those that can do, will

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