Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,380 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 133 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "Great benefits and time off allowance" ((in 95 reviews)); "Work life balance is great" ((in 84 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs post acquisition" ((in 21 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,298 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

4.0

Apr 17, 2025

Customer Success Manager

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Teamwork Great culture Product training

Cons

Compensation Capacity and bandwidth Limited advancement

Smartsheet Response

1y

First, we want to thank you for your tenure here at Smartsheet! Second, thank you for taking the time to leave a review. We’re happy that you’ve found a great culture of teamwork and collaboration, it’s the culture we want everyone to thrive in! With regard to our compensation - we conduct an annual review of all pay ranges to ensure that we remain competitive in the market. With regard to advancement - our Talent Development team has a host of offerings that we encourage you to take advantage of to build on your skillsets. We also recommend having regular conversations with your manager about your development. Thank you again!

3.0

Apr 16, 2025

Inevitable Layoffs

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Good community -Remote opportunities and work/life balance

Cons

With the acquisition, they're answering to layoff quotas from the PE firms that are generated by algorithms instead of actual feedback. Layoffs are only going to get worse, and not just for sales.

Smartsheet Response

1y

Thank you for your review. We agree, our employees and the culture we’ve created are exceptional. We’re also glad that you’ve found a good work life balance! An acquisition will always bring change and some growing pains. However, it also brings accelerated growth and success. Thank you again.

4.0

Apr 15, 2025

Good Product, Tough Time Right Now

Account executive

Recommend

CEO approval

Business Outlook

Pros

The product is great. People love smartsheet.

Cons

The new subscription model puts sales in a difficult sitution

Smartsheet Response

1y

We agree - we have very passionate customers, and they are a huge reason we are at the top of the market! Our goal with the updated USM is to deliver greater long-term value and flexibility for our customers by providing our customers with a more transparent pricing experience, as well as a way to better manage their subscriptions. We also take customer feedback on this new model very seriously. Thank you for your review, and we wish you the best in your next adventure!

Viewing 202 - 204 of 1,298 Reviews

Jobs at Smartsheet

Software Engineer II - App Core (Remote Eligible)

Senior Security Engineer II, Application Security (Remote Eligible)

Sales Development Representative - East Coast

Client Services Director (Remote Eligible)

Smartsheet

Smartsheet reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Customer Success Manager

Inevitable Layoffs

Good Product, Tough Time Right Now

Jobs at Smartsheet

Smartsheet reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Smartsheet reviews FAQs

Jobs at Smartsheet