Smith reviews

3.8

69% would recommend to a friend

(237 total reviews)

Nick Bedford

84% approve of CEO

70% positive business outlook

Smith has an employee rating of 3.8 out of 5 stars, based on 237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smith employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

237 reviews
2.0
Jul 18, 2023

No room to grow

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good office set-up with all the material things you need to perform your daily duties. Central location of the office. Relaxed local managers. Lots of marketing materials available for employees. End of the year budget for team dinner. Yearly bonus.

Cons

No room to grow as promotions are scarce and mostly in the sales department. Managers are named based on their personal performance and continue to do their usual tasks. Majority of them have zero people skills and use their position as perk in performing their tasks. They don't support their team but rather live by the "divide and conquer" phrase. Their main feature is that they don't retaliate and always carry the word of upper management to the masses. Pay is a lot lower than the market. There are pay gaps and perks between offices around the world. Bonuses for non-sales personnel are fluctuating based on unknown algorithms so you will never know how much you are going to get at the end of the month, if any. Upper management is not involved in the relationship with employees and local managers don't communicate the issues to them so you are stuck with whatever malcontent you might have. There is no opportunity for employees to assess their managers which might offer some insights on how good ( or rather bad) they are performing. In theory the company has a great culture but in practice none of it is actually followed. It's a company where everybody will try to either steal your work, take credit for your work or minimize your achievements. Stealing and undercutting is seem as competition and encouraged with upper management rarely getting involved in setting the things straight. Smaller offices are seen as not worthy of attention and colleagues from bigger offices treat the employees as they are some third world country insignificant humans. Expect the big sharks, a.k.a. senior employees, to jump at your neck and reclaim your business. Upper managers are not aligned on what standards they should apply. Leadership is a parade of what is supposed to be done, the reality is those principles are not respected. Lack of professionalism and work ethics at all levels - you will get backstabbed and management will only look from afar. During the exit interview the HR is not actually interested in why you are leaving and the form they give you to fill in is very limited in terms of having the opportunity to actually state the real issues.

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Smith Response
2y
Smith is an entrepreneurial company and rewards those who take initiative and seize opportunity. Whenever possible, we strive to promote from within, and many of our managers and members of leadership across all departments started in entry-level roles at Smith, giving them invaluable insight into the needs and expectations of their teams. All employees are encouraged to utilize the numerous tools and resources available to them to hone their skills and grow their careers. Our leadership and development opportunities are offered on a merit-based system, and those who achieve will gain even greater opportunities. Please reach out to HR or your manager if you would like to discuss further.
5.0
Jun 29, 2023
Recommend
CEO approval
Business Outlook

Pros

good vibes, great people. Good Managers

Cons

zero, everything is cool. even when i was off cool

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Smith Response
3y
Thank you for your feedback. We are proud of the friendly and inclusive environment we've created at Smith. Thank you for being part of the Smith family!
5.0
Jun 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Good employer and great opportunities

Cons

Hard work pays off. If you are not a hard worker, this might me a con...

avatar
Smith Response
3y
Thank you for your feedback! Smith is an entrepreneurial company and rewards those who take initiative and seize opportunities. Thank you for being part of the Smith family!
Viewing 211 - 213 of 237 Reviews

Glassdoor has 285 Smith reviews submitted anonymously by Smith employees. Read employee reviews and ratings on Glassdoor to decide if Smith is right for you.