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      SoFi

      Engaged Employer

      SoFi reviews

      4.3

      81% would recommend to a friend

      (1,143 total reviews)
      avatar

      Anthony Noto

      93% approve of CEO

      83% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      4.1

      Career opportunities

      4.0

      Senior management

      SoFi has an employee rating of 4.3 out of 5 stars, based on 1,143 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      May 15, 2023

      Decent job if you like talking on phones all day

      Originations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is ok, but could be better.

      Cons

      Decent job except for the hectic days of back to back calls. It can be rough when you get unruly customers and then on top of that you are on back to back calls. Need to staff certain days better so the turnover rate will be lower. I’m hoping that moving up in the company will be possible later on. Wish they had a 401K employer match, kinda weird that a company this large doesn’t yet. Scorecards are done kinda weird and if you don’t pass at the percentage for things like adherence and call surveys, you just get a zero for those and hope the other stats can make up for it. I’m worried for when they are moving some people to different positions in June. Then I feel we will be very understaffed again. We’ll see how it goes.

      avatar
      SoFi Response
      3y
      Thank you for being on this journey with us, and for taking the time to leave a review of your experience! We're happy to hear that overall, you are enjoying working at SoFi. We frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. Additionally, we have a semi-annual performance check-in program where bonus payouts are determined by individual performance. We hear you on the 401k match and rest assured this is top of mind for our Benefits team as we continue to evaluate our benefit offerings. You may know that this year we have formalized an Internal Mobility program, which is designed to help our employees move around the organization. I'd be happy to put you in touch with the team if you're interested in learning more. Lastly, we aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided metrics and evaluated against them on an ongoing basis, with a formal review each quarter. Every employee is held to the same set of metrics and we strive to give everyone the training and tools they need to meet and exceed expectations. If you'd like to continue this conversation, you can reach out to me at glassdoor@sofi.org. Take care.
      4.0
      May 2, 2023

      Overall great experience

      Senior ios engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really strong engineers with a good community.

      Cons

      Some people in management can be a little overbearing (though a lot of them have left or been fired).

      avatar
      SoFi Response
      3y
      We're so happy to hear you enjoyed working at SoFi - thank you for taking the time to leave a review of your 5+ years working here. We agree that we have some of the best and brightest minds in the industry working on our engineering, product and design (EPD) team and are proud of the work they are doing to create amazing products for our millions of members. We know having an awesome culture starts with excellent managers, so we continue to invest heavily in this area so our people managers have the tools, resources, and support to lead their teams to greatness! If you have any more feedback that can help us improve the employee experience for all, please reach out to us at glassdoor@sofi.org. Take care and best of luck in your next role.
      1.0
      Apr 26, 2023

      Not Competitive

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's just a job, not a career.

      Cons

      - Pay no longer competitive - Management is uneducated - like seriously, I had a few who just had a GED.

      avatar
      SoFi Response
      3y
      Hi there! We appreciate that you've taken the time to share feedback about your experience working at SoFi. We are very disappointed to hear it's not meeting your expectations. We want SoFi to be a place where our employees can have meaningful careers, which is why we have formalized an Internal Mobility function this year that is solely dedicated to helping our employees find new jobs within the company. Additionally, we frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. We encourage you to voice any concerns to your direct manager, or your PBP. If you would like to continue the conversation, we welcome an email at glassdoor@sofi.org. Thank you for the feedback, and we hope we can improve your experience.
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      Glassdoor has 1,242 SoFi reviews submitted anonymously by SoFi employees. Read employee reviews and ratings on Glassdoor to decide if SoFi is right for you.