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      SoFi

      Engaged Employer

      SoFi reviews

      4.3

      81% would recommend to a friend

      (1,151 total reviews)
      avatar

      Anthony Noto

      93% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      SoFi has an employee rating of 4.3 out of 5 stars, based on 1,151 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      1K reviews
      2.0
      Jun 1, 2022

      Growing Pains & Under-qualified Management

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - WFH option available. - Equipment is provided to you. - Decent pay but still below living wage. - $120 bi-weekly lunch card that can be used for anything. - Full kitchen available at office. - Benefits are among the best of any job I've had. - This is a job you can do from home while searching for a new, better job. They're understaffed because the turnover rate is so high.

      Cons

      - Training is a mess. After two years of virtual training they still have not figured it out. - Direct supervisors are not qualified or knowledgable enough to answer direct questions regarding the day to day work, instead relying on floor walkers that are outnumbered 20-1. - If you do have a question for a floor walker, because they are outnumbered, you will likely have your member on hold for 4+ minutes at a time, resulting in an irate member. - Upper management is constantly pushing the "Refer The App" promotion which does not work properly. And when that does not work, MSR's that are on the front line take the full blame and frustration from members. However, SoFi's sole focus is gaining as many members as possible, no matter how ineffective the methods are. Not to mention most of the people that take advantage of this promotion are "gamers" and not real people or repeat applicants that abuse the promotion. - Upper management will praise MSR's, but don't forget that their bottom line is their #1 priority. They don't have to speak with irate members, you do.

      avatar
      SoFi Response
      4y
      Hi there - thank you so much for leaving such a comprehensive review of your SoFi experience. While we're happy to hear you enjoyed some of the benefits and flexible work we offer our employees, we are very saddened to hear your time with us did not meet your expectations. We know that building an amazing workplace starts with world-class managers, that's why the #1 priority of our Learning & Development team is manager excellence. We are revamping the program so we can give our managers the tools, resources, and training they need to support their teams - this includes our Associate Managers on the MSR team, too. We have shared your feedback with Operations leadership to ensure they are aware of your feedback. Plus, you may have left before we revamped training for MSRs, which includes additional up-skilling, an updated new hire training, and SOP updates being done by L&D. Additionally, we have added more virtual floorwalkers to support the day-to-day of the MSR team. Wish you the best in your next job. Take care.
      3.0
      May 28, 2022

      My Personal Experience as an Inside Sales Rep

      Inside sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are provided a lunch card and the company also assists in repayment of student loans.

      Cons

      Not very flexible with scheduling and you will be placed in a bidding war for a schedule after you have completed training. Operations did not communicate well with department managers which sometimes created riffs in your daily work flow.

      avatar
      SoFi Response
      4y
      We really value your perspective, and sincerely appreciate that you've taken the time to share a review of your experience working at SoFi. We are sorry to hear that our scheduling shifts are not working for you. As we have transitioned a vast majority of our workforce to a remote environment, and in order to handle increased requests for member support, we have had to make scheduling changes to remain agile and respond to volume accordingly. That said, we hope you feel empowered to voice your concerns about bidding to your manager or PBP. In true SoFi fashion, we are always looking to iterate on processes. You can also reach out to us at glassdoor@sofi.org. Our Inside Sales job descriptions do reference the job includes responding to applicants inbound inquiries via phone regarding SoFi Products, as well as outbound communication to those who have shown an interest in learning more about our company. If you would like to continue this conversation, we welcome an email at glassdoor@sofi.org. Appreciate all you do for our members, thank you for your commitment to our mission. Take care.
      5.0
      May 27, 2022

      Great culture, exciting stage, promising future

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      People here are highly motivated, competent, and supportive. We are at a really exciting time in the company's life cycle where there is a great foundation and still a lot of areas to build on and improve. For someone looking to grow their skills and influence outcomes, this is the time and the company.

      Cons

      Volatility can be hard to deal with. We're a relatively new industry and one of many vying for success in this space. Be ready to see your compensation fluctuate with the stock price. We also tend to take on a lot of work. It fits within a normal workday (there is not a culture of working nights, weekends, or holidays), but it makes each day very packed. It can be a bit much but is manageable if you set boundaries and your own priorities.

      avatar
      SoFi Response
      4y
      Hi there! Thank you for taking the time to share such a review of your time at SoFi. We're thrilled to hear you are enjoying working here. We are biased, but agree that we work with some of the smartest, most kind, and hard working people in the industry. Our employees are resilient, dedicated, and extremely committed to our mission. We hear you on the volatility, especially given the current, world-wide economic uncertainty. Plus, changing the way people think about and interact with personal finance is hard work! We agree that while there's never a shortage of things to run after at SoFi, we hope you feel empowered to find the work/life balance that works for you. Thanks for the review, and for being on this journey with us.
      Viewing 541 - 543 of 1,151 Reviews
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      ReviewsSoFi reviews

      Glassdoor has 1,250 SoFi reviews submitted anonymously by SoFi employees. Read employee reviews and ratings on Glassdoor to decide if SoFi is right for you.