SoFi reviews

4.3

83% would recommend to a friend

(1,135 total reviews)
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Anthony Noto

94% approve of CEO

83% positive business outlook

SoFi has an employee rating of 4.3 out of 5 stars, based on 1,135 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Jul 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice offices and decent benefits

Cons

Unauthentic leadership brings bad culture. It is apparent in this company. Leaders keep saying they are “trying their best” to build the best culture, but their actions speak otherwise. There are obvious reasons why many executives and great engineers left in the past two years. The recent reorg laid off many amazing colleagues who were essential to the company. Many of them are more competent than some of those who remain. They blindly removed people based on their titles and perceived responsibilities. Every team’s QA and program/project managers perform different functions. The managers and teams were not consulted before taking this action. It is very disheartening. Those on the list who wanted to stay were shoved over to an acquisition that also lacks decent corporate culture. If it wasn’t for COVID, people would be leaving in droves right now. The so-called single-threaded leadership at the company level is seriously flawed. The FANG way of single-threaded leadership means something completely different than what is being done at SoFi. We seriously doubt the senior leaders’ judgment in nominating boastful people who have no humility but do have bad track records to lead product engineering. The louder one has to brag about how great one once was as an engineer, the less great one probably was and it shows that one is merely power-hungry and insecure. It is also puzzling why we keep hiring people who have no industry experience for leadership roles. Often times these people come from big tech without any other experience (never worked at or had their own startups). Working at smaller companies means you have to be hands-on and not just talk and sit in meetings all the time as in big organizations. The products are nothing innovative compared to other players in the field. All these products keep giving away free money to attract low-quality customers. If it’s wasn’t for COVID and newbie investors being stuck at home trading stocks, these products would not have had much chance gaining momentum. It feels like they just want the signup numbers to look good, as one of the ways to facilitate the much-desired IPO asap. The only thing SoFi does differently is spending a ton on marketing, including the $400,000,000 on naming rights to a stadium. Not sure what is going to happen to that one, since there will be no large events any time soon. I am moving my money to other banks and brokerages.

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SoFi Response
5y
Thank you for providing your feedback. It's unfortunate to hear your experience at SoFi hasn't met your expectations. We fully recognize that change can be uncomfortable, but we believe the changes we're making, particularly in the Tech organization, will help move SoFi in the right direction. We're continuously improving and evolving our technology, products and organization in line with industry standards. The Tech org's recent restructure was done for increased synergy across our product roadmap and to move toward more agile, test-driven development. In addition, we are building company-wide leadership competencies and continue to provide manager training and resources. We strongly encourage you to reach out to your PBP, manager or a trusted leader so we can address some of this feedback more directly and improve for the future. In the meantime, we hope you will experience firsthand the improvements we're continuously making to learn, iterate and innovate our engineering and development practices.
1.0
Apr 6, 2019

Hostile work environment with a fully-stocked kitchen

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Location. Location. Location = Presidio, CA 2. Catered lunches/lunch allowance 3. 100% paid health insurance 4. Swag

Cons

1. Toxic work environment: There have been a handful of incidences at various locations of SoFi Engineering where female employees were treated unprofessionally in forms of harassment, discrimination based on national origin, and retaliation. HR itself was part of the problem - i.e., instead of coaching managers on equal employment opportunity, SoFi HR worked actively to intimidate and retaliate against employees who reported unlawful behavior among superiors. 2. Culture marked by favoritism, not meritocracy: SoFi continues to have a palpable culture of favoritism in all of its offices and departments. For example, the favorites readily threaten to leave, are offered higher compensation packages, and walk around like thugs. This culture was encouraged under SoFi 1.0 where the founder/CEO, his wife who was the CTO, and the CFO all had their chosen-ones who got were invincible. This culture continues to be fostered in SoFi 2.0 under Anthony Noto because some of the former leadership on the ground remains intact and continue the status quo. They need to go! 3. 'Us' vs. 'Them' sentiments among various SoFi offices: Since the new CEO - Anthony Noto - came in almost a year ago, he rolled out a campaign of 'One SoFi' to unite the various geographical offices and departments. However, this has led to more distrust and has become a mocking matter. Most of competent SoFi 1.0 employees left to either join the ousted-CEO's new company or to another company.

1.0
May 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Pays well, half days on Friday

Cons

From management on down, this is a dysfunctional company. The CEO has zero charisma, can’t hire to save his life, and encourages bad behavior (eg, badgering people in public). The only thing that matters at the company is the bottom line, despite the fact that “Having a world-class culture” the the #1 corporate priority (oh, the irony). SoFi’s is a fear-based culture where being wrong can cost your job, so everyone looks over their should constantly. Even high performers fear for their jobs. I have actively told people to avoid this company, despite wanting my friends to find good jobs. Look elsewhere. You will not be happy here.

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SoFi Response
5y
Thank you for the time you worked at SoFi, and for sharing an honest review of your experience. We're sorry to hear your experience didn't meet your expectations. We're proud of the leadership team we've built since Anthony Noto joined as CEO. Our focus on building a durable culture of diversity were people love to work is very intentional - while we have made great strides in this area, we know there is more work to be done. Ensuring this is a top priority for the entire company will help us get there. Building an amazing culture starts with leadership, and we have just hired a Training and Development Leader to overhaul our manager training to ensure all leaders have the tools and resources they need to create a supportive, inclusive work environment where their team can do the best work of their lives. We sincerely value your feedback - we see it as a gift that will help us continue to move SoFi in the right direction. We encourage you to email us at glassdoor@sofi.org if you have additional thoughts to share. Best of luck in your future endeavors.
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