SoFi reviews

Thank you for taking the time to share such a thoughtful review of your SoFi experience. Our Operations employees are on the front lines talking to our members every day, and helping them get their money right. We are incredibly grateful for their (and YOUR!) dedication to our mission. We truly believe our people are our greatest differentiator, so having programs to help them grow, benefits to support them, and work flexibility is of the utmost importance to us. We are so happy to hear you have experienced this firsthand. We aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided metrics and evaluated against them on an ongoing basis, with a formal review each quarter. Every employee is held to the same set of metrics and we strive to give everyone the training and tools they need to meet and exceed expectations. As you know, we have a quarterly performance check-in program and a formal process to award merit increases and promotions. We also frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. That said, we hear your feedback around compensation and promotions and encourage you to share your thoughts directly with your manager or PBP. We would not be where we are today without our incredibly smart, hard working, and dedicated employees like you. Thank you for being on this journey with us, and for taking the time to leave a review.

First and foremost, thank you for the time you dedicated to working at SoFi. While we are thrilled to hear you enjoyed the benefits we offer employees, and loved your co-workers, we're disappointed to hear you did not feel your compensation package was competitive and that you didn't feel you had work/life balance while you worked here. We value all of our employees and want them to know that their health and wellbeing should always come first. We have quite a few resources to support our employees' mental health and burnout during these challenging times. Additionally, we frequently review employee compensation to ensure it is fair and competitive based on external market data. Please know that we share comments like yours with leadership so we can continue to set SoFi up for success in the future. Thank you again for the review. If you would like to continue the conversation, we encourage you to reach out to us at glassdoor@sofi.org. Best of luck in your future endeavors!