Pros
They really take care of their employees. Great pay and great benefits. Not to mention the catered lunches every day & many snacks in the kitchen. They are really flexible if you need to adjust your schedule, especially if you have kids or are going to school. PTO is easy to ask for as they do NOT make you feel like it's a burden to do so. The work atmosphere is great as well. They are all about work hard, play hard! Always keeping it interesting with team building events and such. They push customer service and quality ,which makes it easy dealing with customers.
Cons
Start up company, They are trying to find the correct path for how to operate things, so things change a lot. I personally adapt well, but it's hard for a lot of people. There tends to micro managing a lot. There's a lot of mixed signals regarding the expectations of our work, CONSTANTLY.