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Social Security Administration

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Social Security Administration reviews

3.0

36% would recommend to a friend

(2,782 total reviews)

Carolyn W. Colvin

34% approve of CEO

23% positive business outlook

Social Security Administration has an employee rating of 3.0 out of 5 stars, based on 2,782 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Jul 29, 2020
Recommend
CEO approval
Business Outlook

Pros

None. The work environment makes the telework not worth it. Due to the high cost of living in Boston (among the highest in the country next to San Francisco and NYC), you won't have a nice place to telework from anyway.

Cons

Boston DQB is a bad place to work. The office is wholly political. While the directors promise endless advancement opportunities upon hire, the only promotions that I saw while here were people with serious political clout. If you are family of or friendly with politicians (and you would never know it by just looking at these people) or married to an agency employee in even a lowly middle management job, you will get promoted quickly. Otherwise, get in line. That was pretty much all I saw while working here. The office is the dust bin where the family of the politically connected who can't get other jobs have a relatively easy life while everyone is exploited with the actual hard work of the agency. Onsite management is blatantly racist, sexist and lazy. I was routinely told behind closed doors that workers of color were terrible employees when they were actually the people who actually had the policy knowledge that management depended on to get the job done. Directors are located in NY region at this point due to resignations in the Boston office. They unfortunately do not get involved in the day-to-day workings of the office. The in-house union representatives are useless. The Boston DQB has trouble recruiting the best employees at this point due to its bad reputation for employee treatment. Also, the perks and protections are just better in the other DQB locations. For example, in Boston this year, management decided to keep the overtime funds solely for themselves instead of giving them to the examiners actually doing the work. There is usually ample overtime on Saturdays, but not this year in Boston for anyone other than supervisors and management. That did not happen in the other DQBs where the examiners have been working Saturday overtime. Boston's management rationalizes it as the office is "so good" that there is no need for overtime. (Except for the supervisors I guess, many of whom are political picks and barely know the program. One of them openly brags that management prepped them for their interview and gave them the answers to the interview questions in advance to ensure the promotion.) Also, management claims that an end of year award will offset the examiner losses at the end of the year. But if you do the math, the Boston examiners are still losing thousands of dollars annually in the current arrangement, so I went elsewhere. Some of the other DQBs also can routinely distribute their regular shift on weekends and have much better union representation. Due to its reputation, most employees at this point come from the local DPU (federal DDS office in Boston) or the Massachusetts state offices. The cost of living in Boston plus the terrible work environment and relatively low compensation compared to the other DQBs making moving for this job not worth it. I was very disappointed.

1.0
Jun 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Opportunity to meet, co-habitate with wonderful groups of people in a relaxed workplace environment.

Cons

18-24 months of necessary training is "jammed" into 7 months with the expectation of churning out correctly processed cases at a rate of 4/day at 60% accuracy as a BA in training. Impossible feat for most which ends up just being a process where individuals just crank out incorrect cases purposely to increase their quantity of cases/day in hopes of getting 4/60 correct. With the number of cases rated as incorrect it's not a wonder why there is such an enormous amount of backlogged cases in SSA's National work queue. Quantity over quality is never the "correct process" especially when it pertains to elderly peoples livelihoods being impacted by the vicious cycle of cyclical processing which results from incorrect cases being reprocessed over and over until correct instead of focusing on taking the time to do them correctly the first time so as not to delay the monies the beneficiary rightfully earned.

2.0
Aug 13, 2018
Recommend
CEO approval
Business Outlook

Pros

You could probably kill someone and not get fired. Great if you are the killing type. You can come in at 7am and leave at 3:45 and as long as your office isn't on shifts, no one can tell you no. The pay is good. If you are a self-starter and are willing to learn and train yourself, you won't mind the work. It's generally easy, just tedious. FERS retirement is good for a lifer. You'll never work another weekend again unless you want to.

Cons

Everyone is quitting! They are hardly replacing anyone. It is also easy to move from office to office via "hardship transfers" so less desirable offices have even more difficulty retaining people. All you have to do is say you have an ailing parent you need to be closer to, or fake an engagement and you can get to any area you want. This causes a lot of issues for smaller offices.

Viewing 40 - 42 of 2,782 Reviews

Glassdoor has 2,926 Social Security Administration reviews submitted anonymously by Social Security Administration employees. Read employee reviews and ratings on Glassdoor to decide if Social Security Administration is right for you.