Is Social Security Administration a good company to work for?

Social Security Administration has an overall rating of 3.1 out of 5, based on over 2,927 reviews left anonymously by employees. This rating has been stable over the past 12 months. 37% of employees would recommend working at Social Security Administration to a friend and 23% have a positive outlook for the business. The best reviews about Social Security Administration have been left by employees working as Legal Assistant , IT Specialist and Technical Expert .

Does Social Security Administration pay their employees well?

According to anonymously submitted Glassdoor reviews, Social Security Administration employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Social Security Administration. This rating has been stable over the past 12 months.

How satisfied are employees working at Social Security Administration?

37% of Social Security Administration employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Social Security Administration 3.3 out of 5 for work life balance, 2.6 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Social Security Administration?

Claims Specialist (382) , Customer Service Representative (244) , Customer Service Representative (CSR) (156) , Claims Representative (117) , Benefit Authorizer (96) , Attorney Advisor (90) , Attorney (59) , IT Specialist (53) , Legal Administrative Specialist Benefit Authorizer (40) , Legal Assistant (40) , Contact Representative (38) , Social Insurance Specialist (38) , Benefits Authorizer (28) , Legal Administrative Specialist (25) , Claims Technical Expert (23)

What are the pros of working at Social Security Administration according to real employee reviews?

"The job had good pay and hours." ((in 198 reviews)); "people are great and suportive to work with" ((in 88 reviews)); "decent benefits and time off" ((in 71 reviews)); "Flexible hours where I could go in anywhere between 6am and 9:30am and work my eight hours from there." ((in 58 reviews)); "Awesome, work from home, you don’t have to talk to anyone all day, flex time" ((in 46 reviews))

What are the cons of working at Social Security Administration according to real employee reviews?

"Poor management and if you do your job well you get rewarded by doing everyone else’s work as well" ((in 217 reviews)); "Training was long and intense only helped at the core." ((in 108 reviews)); "All managers have their own "pet projects" which cause MORE issues for staff doing the work." ((in 75 reviews)); "Nepotism is rampant with generations of family and friends." ((in 32 reviews)); "Upper management is incompetent and only hired because of family members or sororities etc ." ((in 32 reviews))

What are employees saying about Social Security Administration layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Social Security Administration layoffs and their outlook for job security at Social Security Administration in 2026.

What are the top reviewed Social Security Administration locations?

Baltimore , Chicago , Woodlawn , New York , Kansas City , Birmingham , Philadelphia , Richmond , Atlanta , Los Angeles , Boston , Jamaica , Washington , Dallas , Auburn , Falls Church , San Francisco , Houston , Wilkes-Barre , Saint Louis , Tampa , Detroit , Denver , Albuquerque , Seattle , Portland , Phoenix , Oakland , Pittsburgh , Cleveland

Social Security Administration reviews

3.1

37% would recommend to a friend

(2,783 total reviews)

Carolyn W. Colvin

37% approve of CEO

23% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,783 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Social Security Administration has an employee rating of 3.1 out of 5 stars, based on 2,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

3K reviews

2.0

Jun 23, 2016

Great work/life balance, poor management and morale

Attorney advisor

Recommend

CEO approval

Business Outlook

Pros

Great work/life balance, good salary and benefits, you will read and write all day long with little to no interaction with others (could be a good thing if that's the environment you work best in).

Cons

Poor management and morale. No one will tell you "good job" or give you any kind of feedback on your work until your yearly/bi-yearly review, which goes in your record. Very hard to move up in the organization or transfer to other departments. Other federal agencies do not really respect the work you do there and it's really not transferrable to other work. All attorneys, analysts, support are in cubicles. There was quite a bit of tension between employees and really unhappy people there when I was. A lot of the older employees would tell newbies to get out as soon as possible and were biding their time for retirement.

1.0

Apr 13, 2016

Benefit Authorizer

Benefit authorizer

Recommend

CEO approval

Business Outlook

Pros

SSA does have a Flexible Schedule and excellent benefits-- BA Job would be interesting if the Agency took training seriously and not treated it as a boot camp.

Cons

Computer Systems do not talk to each other or many mistakes are made that BA's have to fix with more and more complex cases-- SSA has Poor Training protocols: Poorly written procedures- they are a mess-- -many do not answer complex questions.Problematic cases are solved by teams and real knowledge is gained over time by working in teams -- Training insists that you learn alone thousands of details after bizarre classroom training sessions that are nothing but overviews. After classroom training and overviews of the many databases- comes hands on working cases with mentors who are overworked or are unskilled in training others. Mentors are not allowed to explain cases- Trainees are expected to figure it out alone and with thousands of procedures! Instructors are pulled off the floor and have little or no experience in teaching. Personalities -- watch out! SSA's training regime is a very brutal way to learn. Not worth it! Building has had problems-- pests etc.

1.0

Feb 22, 2015

The worst place I ever worked

Anonymous

Recommend

CEO approval

Business Outlook

Pros

I have been working at Social Security Administration full-time in Manhattan Ks.

Cons

Rude, Mean,Dishonest coworkers. Case workers are rude and sarcastic to the beneficiaries. Most look for ways to kick the beneficiaries off their benefits. They lie to the beneficiaries. We had many they kicked off show up at our office to file complaints, They just call the cops to get rid of them.The cops even said we were really hard to deal with that they was glad they didn't have to deal with us. They have case workers that are in the flint hills tea party and they want to get rid as many beneficiaries as they can .One comes to mind this man came in to try to find out what caused an over payment and they wouldn't tell him so he tried to appeal it and won. So the case worker said I will get him by assigning a representative payee to his claim and that will blank his day up..I think it is just to easy to wreck someone life up.. I know there is many that have a representative payee that don't need one. I know of three cases that the beneficiaries that told us to go to hell that this drama is not worth all this drama and fighting. I think two of them live on the streets.I will be quitting this job here when I find another office that isn't so bad or if all else fails a new career.the beneficiaries deserve Better

Viewing 16 - 18 of 2,783 Reviews

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