Social Security Administration reviews

A lot of customer service

Very poor, even unstable, systems .....1970's DOS based technology for primary systems.......very user unfriendly and conducive to making errors. Policies and procedures are redundant and unduly complex. There is a huge opportunity to improve efficiency and accuracy by improving systems and streamlining policies.. "Up through the ranks" managers and mentors with poor inter-personal and management skills seem to bear resentment towards new hires who come to the agency well credentialed from the outside. I was shocked by the demeaning treatment I received after "graduating" from a lenghty training program.