Social Security Administration reviews

The biggest problem is upper management. Generally there is a lack of communication between branches. There is a serious need for resources to be shared and employees to understand how each division works. However, management (despite programs that are supposed to change this) routinely gives excuses as to not hiring employees without direct experience of the job. I support promotion from within, of course, but there is almost no ability to move to a different career track once you are in. Some regions do allow for more movement, but mine is pretty content with having as little as possible.

Management is horrible. They treat their people terribly. About half of the people working there are completely incompetent and lucky to have jobs. They will never be fired. The other half are talented, smart people who are completely wasted doing this work. They are underappreciated, underpaid, and under the impression that this is the only thing out there for them. It was sad. Many of the people who come to apply for disability aren't disabled at all, just poor/desperate, whatever. Those who are disabled (and after working their entire lives) are often denied and then forced to fight, often for years, while their savings run out, homes are foreclosed, and marriages fall apart. It was awful to see and to be unable to help. The system is broken, and management doesn't care. Middle management pretends that it is all fine.