Is Social Security Administration a good company to work for?

Social Security Administration has an overall rating of 3.1 out of 5, based on over 2,927 reviews left anonymously by employees. This rating has been stable over the past 12 months. 37% of employees would recommend working at Social Security Administration to a friend and 23% have a positive outlook for the business. The best reviews about Social Security Administration have been left by employees working as Legal Assistant , IT Specialist and Technical Expert .

Does Social Security Administration pay their employees well?

According to anonymously submitted Glassdoor reviews, Social Security Administration employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Social Security Administration. This rating has been stable over the past 12 months.

How satisfied are employees working at Social Security Administration?

37% of Social Security Administration employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Social Security Administration 3.3 out of 5 for work life balance, 2.6 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Social Security Administration?

Claims Specialist (382) , Customer Service Representative (244) , Customer Service Representative (CSR) (156) , Claims Representative (117) , Benefit Authorizer (96) , Attorney Advisor (90) , Attorney (59) , IT Specialist (53) , Legal Administrative Specialist Benefit Authorizer (40) , Legal Assistant (40) , Contact Representative (38) , Social Insurance Specialist (38) , Benefits Authorizer (28) , Legal Administrative Specialist (25) , Claims Technical Expert (23)

What are the pros of working at Social Security Administration according to real employee reviews?

"The job had good pay and hours." ((in 198 reviews)); "people are great and suportive to work with" ((in 88 reviews)); "decent benefits and time off" ((in 71 reviews)); "Flexible hours where I could go in anywhere between 6am and 9:30am and work my eight hours from there." ((in 58 reviews)); "Awesome, work from home, you don’t have to talk to anyone all day, flex time" ((in 46 reviews))

What are the cons of working at Social Security Administration according to real employee reviews?

"Poor management and if you do your job well you get rewarded by doing everyone else’s work as well" ((in 217 reviews)); "Training was long and intense only helped at the core." ((in 108 reviews)); "All managers have their own "pet projects" which cause MORE issues for staff doing the work." ((in 75 reviews)); "Nepotism is rampant with generations of family and friends." ((in 32 reviews)); "Upper management is incompetent and only hired because of family members or sororities etc ." ((in 32 reviews))

What are employees saying about Social Security Administration layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Social Security Administration layoffs and their outlook for job security at Social Security Administration in 2026.

What are the top reviewed Social Security Administration locations?

Baltimore , Chicago , Woodlawn , New York , Kansas City , Birmingham , Philadelphia , Richmond , Atlanta , Los Angeles , Boston , Jamaica , Washington , Dallas , Auburn , Falls Church , San Francisco , Houston , Wilkes-Barre , Saint Louis , Tampa , Detroit , Denver , Albuquerque , Seattle , Portland , Phoenix , Oakland , Pittsburgh , Cleveland

Social Security Administration reviews

3.1

37% would recommend to a friend

(2,783 total reviews)

Carolyn W. Colvin

37% approve of CEO

23% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,783 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Social Security Administration has an employee rating of 3.1 out of 5 stars, based on 2,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

3K reviews

3.0

Dec 2, 2008

A great job if you got in a few years ago

Service representative

Recommend

CEO approval

Business Outlook

Pros

Very stable job, the feds aren't going out of business any time soon. Generous time off. Offer credit hours, which means for any over time you do it is vacation time..

Cons

They promise the world to you when you join about promotions, then you realize you work within a union and people with less skill and ambition will be promoted before you because they have been there longer. If you are expecting to an easy government job this place is not for you. Work loads are almost unmanageable, and quotas go up every year. They are only hiring 1 person to replace 3 that retire while the number of people applying for benefits is soaring.

1.0

Nov 25, 2008

Move into 21 century thinking.

Teleservice representative

Recommend

CEO approval

Business Outlook

Pros

The money and leave, provided they let you use the leave.

Cons

Some jobs are dead ends like teleservice reps. Management is usually poorly trained and afraid of their higher ups. Unfortunately where I am is controlled by vindictive female management. As a woman I am dissappointed in how they undermine and discredit those who offer opinions and new ideas.

3.0

Nov 6, 2008

Semi-Objective Look at Employment at the Social Security Administration

Management analyst

Recommend

CEO approval

Business Outlook

Pros

SSA provides job security and opportunities for different experiences through rotations, career development programs, and short-term details. Also, the positions are graded higher when compared with similar positions in other agencies.

Cons

The work is so esoteric that I don't see you gaining lots of transferable skills from working there. It is almost like if you remain at Social Security too long, you are forced to become a lifer! Also, people there shuffle around in so many areas that it is hard to concentrate in a targeted career area. For example, people become managers in HR who don't have an HR background. Depending on where you work, there is a very traditional mentality that in order for you to move up, you have to have field operations experience.

Viewing 2770 - 2772 of 2,783 Reviews

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