Is Softchoice a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at Softchoice have rated their employer with 4.2 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Softchoice employees being 3.8 out of 5 stars. Search open Customer Service Representative/TSR Jobs at Softchoice now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at Softchoice .

Does Softchoice pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at Softchoice with 3.6 out of 5 stars based on 19 anonymously submitted employee reviews. This is 8.7% better than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at Softchoice.

What are the top reviewed jobs at Softchoice?

Account Executive (87) , Territory Sales Representative (85) , Inside Sales Account Manager (51) , Account Manager (46) , Territory Account Executive (42) , Commercial Account Manager (32) , Sales (27) , Operations (17) , Manager (15) , Sales Representative (15) , TSR (14) , Project Manager (12) , Solutions Architect (11) , Enterprise Account Manager (10) , Sales Manager (9)

What are the pros of working at Softchoice according to real employee reviews?

"There is a great culture associated with this organization that is very hard to find in the sales realm." ((in 227 reviews)); "Great people and met a lot of interesting people through events etc." ((in 120 reviews)); "Good benefits and RSP matching program." ((in 78 reviews)); "Good Work Life Balance and very friendly" ((in 66 reviews)); "Great training and onboarding helps you learn the industry" ((in 41 reviews))

What are the cons of working at Softchoice according to real employee reviews?

"Pay is low for the region and merit raises (when they do happen) don't match inflation." ((in 83 reviews)); "Salary starts low and stays low as you get promoted." ((in 57 reviews)); "Poor management and less growth" ((in 49 reviews)); "Group of inexperienced managers and project managers micromanaging customer projects in a way they cause stress and unnecessary work." ((in 45 reviews)); "There is a general lack of concern for our customers in senior leadership and in some of our services leadership." ((in 29 reviews))

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Softchoice

Softchoice Customer Service Representative/TSR reviews

4.2

98% would recommend to a friend

(19 total reviews)

Andrew Caprara

Not enough data to show CEO approval

95% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Diversity & inclusion

4.2

Career opportunities

4.1

Work/Life balance

4.0

Senior management

3.6

Compensation and benefits

Customer Service Representative/TSR employees have rated Softchoice with 4.2 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Representative/TSR professionals have an excellent working experience there. Softchoice is rated in line with the average (within 1 standard deviation) by Customer Service Representative/TSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

19 reviews

3.0

Jul 21, 2021

Decent Place to Work

Senior tsr

Recommend

CEO approval

Business Outlook

Pros

Work perks and benefits Uncapped commission Some room to grow

Cons

Call centre mentality Some territories are far worse than others within the Sales side of the business Mediocre salary

5.0

Jun 9, 2021

Good place for self development

Customer service representative/tsr

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunities to be trained and mentored. They want their people to succeed in the IT space

Cons

Work can consume you if you don't pace yourself or set rules

5.0

Apr 20, 2021

Great place!

Senior tsr

Recommend

CEO approval

Business Outlook

Pros

very understanding culture. This makes coming to work fun!

Cons

you need to be vocal with you manager to find opportunities to grow.

Viewing 1 - 3 of 19 Reviews

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Softchoice

Softchoice Customer Service Representative/TSR reviews

Ratings by category

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Decent Place to Work

Good place for self development

Great place!

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