Softchoice Customer Service Representative/TSR reviews

If you're one of the lucky anointed ones, ie: your Aunt works in P&G (HR) or if you manage to finesse your Sales Manager so that you get given the golden goose egg accounts ,you'll do well as a TSR at Softchoice. UNFORTUNATELY that represents 1 out of 10 Reps. The rest of you suckers will be making 40k + as your salary, while getting skimpy commissions, while working 9 hours a day. Your targets will vary from Rep-to-Rep because they assign you a bunch of *mostly deadbeat accounts, and then apply a 20% year-over-year growth to that account, so you get a different target every month. This target is supposed to be aligned to you tier, but the system is highly flawed, and there is essentially no level of fairness. Softchoice's Managers can't even explain your commission structure to you. When you use their ICM (commission payout) tool, you don't see a breakdown detailing what you were paid per order. So you just have to BLINDLY trust their sneaky little system. You also only get paid on gross profit. You close big deals and make tiny commissions. It works out to being 1-2% off the net revenue on many occasions - sometimes even less! The majority of Softchioce's teams and Sales Reps DO NOT HIT PLAN. As a result of their low-ball salaries, working at Softchoice is a mess. It's a constant REVOLVING DOOR. Once you put in some time and see how awful their commission structure is, you leave and get a real tech sales job that pays $65k + elsewhere. Softchoice's ELT are mostly all Americans, and they operate as such. ELT is taking all of the profits home for themselves, while the workers that actually keep the company profitable get paid below the standard tech benchmark. EVERY ROLE AT SOFTCHOICE IS DRASTICALLY UNDERPAID by as much as 20-30%. It's not just sales that suffer from low salary pay, it's the ENTIRE COMPANY! Not a good place to work if you're trying to make a decent living in an expensive city like Toronto, Chicago, or Seattle. At their 2019 launch they ended the launch by boasting of raises being offered. Those raises were for an extra 2 or 3k to Junior TSR's. They stiffed all Senior TSR's and that's how they chose to end their annual 2019 launch. Thanks, Softchoice! How classless.

Sexual harassment Lack of inclusivity Total disregard for your right to a fair and equal workplace If you are gay, expect homophobia