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      Softchoice

      Engaged Employer

      Softchoice reviews

      3.8

      75% would recommend to a friend

      (1,291 total reviews)
      avatar

      Andrew Caprara

      81% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      Softchoice has an employee rating of 3.8 out of 5 stars, based on 1,291 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Softchoice employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      1K reviews
      3.0
      Jun 21, 2016

      Training Program is a Failure

      Territory sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      overall, it''s a great culture. lots of fun - drinking all the time with vendors. Basically, it's a great place to meet people who you'll drink with.

      Cons

      The training program that was newly implemented this year is a disaster. They hire 50 people every month, train them for a month on the basics of the tech (phase 1) and then get them started on phase 2 which is cold calling (if they’re a TSR) or administrative work (if they’re an ISAM or a CSR). Of the TSRs 2/3s leave on average per class as they’re not cut out for cold calling or because our managers are terrible. During phase 2 our managers are basically educators – teaching us about how to cold call and explaining the tech to us. But our managers are clearly NOT cut out do teach. One of them has never been a manager before and takes every question as an attack on him – extremely set in his ways and is not confident enough to accept questioning. The other manager is so negative all the time that you never want to even ask him a question. His management style seems to be “look, act, and respond in a pissed off enough manner and they won’t bother me again.” If you’re an ISAM (like my friend), things aren’t much better. The company hires account managers even when there’s no need for them – they’re trying to plan ahead. Trying to plan for the unplanned job vacancies that come up so they don’t have to hire people retroactively. But they’ve failed. These people spend months in limbo, doing a CSR’s job (administrative work) and getting paid a base salary (which is 75% of a CSR’s salary). What’s worse is that while they’re in this position, they regularly interview with managers so that when those managers do have an opening, they’ll hire the ISAM. So that job they applied for and got? They have to apply to it all over again.

      avatar
      Softchoice Response
      10y
      I would like to take the time to address the training and onboarding experience you describe. All new sales employees - regardless of role - receive a comprehensive onboarding experience designed to condition you for the specific sales function you’ve been hired for. The first phase of our Sales Academy is an intensive, month-long classroom-based program hosted at our Toronto HQ. During this time, a team of cross-functional instructors teach new hires a variety of practical sales skills, and explain how Softchoice helps organizations leverage the latest and greatest technologies to drive real business outcomes. Upon completing the classroom phase, new hires receive another three months of on-the-job training that prepares them for managing (and being accountable) for their own book of business, upon successful completion of the program. We recognize Softchoice isn’t for everyone. That’s why we actively encourage sales reps to own their own learning experience. If at any point during Sales Academy, sales reps don’t feel connected in a meaningful way to the work, they always have the option to self-select out.
      2.0
      Jan 31, 2019

      Territory Sales Representative

      Tsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun downtown/Liberty Village location. Vendor events can be a good time. The training that you receive is certainly highly valuable. This role is ideal for students that are fresh out of College/University.

      Cons

      If you're one of the lucky anointed ones, ie: your Aunt works in P&G (HR) or if you manage to finesse your Sales Manager so that you get given the golden goose egg accounts ,you'll do well as a TSR at Softchoice. UNFORTUNATELY that represents 1 out of 10 Reps. The rest of you suckers will be making 40k + as your salary, while getting skimpy commissions, while working 9 hours a day. Your targets will vary from Rep-to-Rep because they assign you a bunch of *mostly deadbeat accounts, and then apply a 20% year-over-year growth to that account, so you get a different target every month. This target is supposed to be aligned to you tier, but the system is highly flawed, and there is essentially no level of fairness. Softchoice's Managers can't even explain your commission structure to you. When you use their ICM (commission payout) tool, you don't see a breakdown detailing what you were paid per order. So you just have to BLINDLY trust their sneaky little system. You also only get paid on gross profit. You close big deals and make tiny commissions. It works out to being 1-2% off the net revenue on many occasions - sometimes even less! The majority of Softchioce's teams and Sales Reps DO NOT HIT PLAN. As a result of their low-ball salaries, working at Softchoice is a mess. It's a constant REVOLVING DOOR. Once you put in some time and see how awful their commission structure is, you leave and get a real tech sales job that pays $65k + elsewhere. Softchoice's ELT are mostly all Americans, and they operate as such. ELT is taking all of the profits home for themselves, while the workers that actually keep the company profitable get paid below the standard tech benchmark. EVERY ROLE AT SOFTCHOICE IS DRASTICALLY UNDERPAID by as much as 20-30%. It's not just sales that suffer from low salary pay, it's the ENTIRE COMPANY! Not a good place to work if you're trying to make a decent living in an expensive city like Toronto, Chicago, or Seattle. At their 2019 launch they ended the launch by boasting of raises being offered. Those raises were for an extra 2 or 3k to Junior TSR's. They stiffed all Senior TSR's and that's how they chose to end their annual 2019 launch. Thanks, Softchoice! How classless.

      1.0
      Aug 11, 2023

      Be ready to pay for therapist.

      Commercial account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      training is good, during that time you will have amazing people training you. mostly they will talk about company culture. 50% of training is talking about company culture. once you get deployed you will understand its almost like a cult. getting you ready for an underpaid job with high level of stress.

      Cons

      recently there was a bulk "firing" at soft choice. They did NOT call it a layoff, but one morning we found out more than 30 people were let go. with some excuse. Some of them were top performers. More than 50% is people with Indian (brown) accent. When asked no explanations were given.

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