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      SofterWare

      Engaged Employer

      SofterWare reviews

      4.1

      78% would recommend to a friend

      (64 total reviews)

      Douglas Schoenberg

      75% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      SofterWare has an employee rating of 4.1 out of 5 stars, based on 64 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SofterWare employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      64 reviews
      1.0
      Apr 19, 2016

      Overrated and Over-Hyped

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lot of good things in some aspects.

      Cons

      Middle managers can be tyrants.

      avatar
      SofterWare Response
      10y
      We appreciate the time you have taken to provide your feedback. Having worked at SofterWare you know our culture welcomes and addresses all employee feedback. You are welcome to contact me to discuss your experience. We’re sorry that we were unable to exceed (or meet) your expectations.We wish you lots of success with your future career endeavors. Thank you! Kathy
      5.0
      Aug 28, 2015

      The Honeymoon Hasn't Ended - Believe the Hype

      Training specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I came from a small company and made a difference there. After that company was purchased and I was subsequently relieved of my duties, I applied to SofterWare after reading stellar reviews and accomplishments. I participated in the screening interview with 2-3 staff members and was told to prepare for an onsite interview. I prepared for the interview and walked in to the reception area and was greeted not only by the lovely receptionist, but also everyone who passed through while I waited. The interview went well and a day or two later I was offered a position. I thought the kindness of the staff, the mission, vision and culture were all hype; but I was and am wrong. These people are genuinely kind, smart, thoughtful, ambitious, collaborative and FUN! SofterWare is not only a fabulous place to work where you are constantly pushed and encouraged to do your best and bring your best, but they also have a servant's heart. The care and time in which they give back to our local community, all sorts of charities and a great matching gift program, is remarkable. It is not only what they do, it is who they are! Employees are treated fairly and with respect. We are constantly motivated to innovate and make improvements through collaboration and teamwork which ultimately serves to delight our clients. I feel that I am still making a difference in so many more and varied ways here at SofterWare! I couldn't be happier! The honeymoon hasn't ended; and according to many of my co-workers, it never will!

      Cons

      If I had to pick something, it would probably be more intense/diverse onboarding process. While I received excellent training for my role here as a training specialist, I feel I could have benefited from spending more time with some other areas of our organization, e.g. Support, Implementation, etc. as a formal part of the onboarding process. This provides extraordinary insight into our product, our clients and our processes. As it happened, I sought out help for myself or initiated some processes.

      avatar
      SofterWare Response
      10y
      We’re so glad to hear the Honeymoon continues, and we look forward to celebrating your many happy work anniversaries for years to come! In fact at our company’s annual Winter Party, we celebrate employees that have had a milestone anniversary in the previous year. We truly value your feedback and suggestions. About a year ago, one of our long time staff members had the same thought as you regarding our new employee on boarding. He has since created a new position for himself to improve the training of new staff, as well as a more formal on-going training program for all staff members. In addition, our Human Resources team met to discuss your recommendations, and we’ll be enhancing our process to ensure we’re following up with all new hires after they have been with SofterWare for three months. We understand the importance of making this new transition a smooth one, and we want to continue to build an engaging employee experience. Thank you! Kathy
      3.0
      Mar 24, 2021

      Learned Many New Things

      Designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great for new designers. You hit the ground running and learn many new things about front end web and digital/ print design, UX, and product design.

      Cons

      Not much room for advancement. Pay is low. After a few years of giving all you've got you then have to prove yourself all over again to get a promotion. It’s exhausting and you are left feeling defeated over and over again as you jump through hoop after hoop.

      avatar
      SofterWare Response
      5y
      Thank you for your feedback. We are committed to help employees achieve their career goals at SofterWare through a variety of different professional development programs including job shadowing and internships. Additionally, we are launching a few new employee focused initiatives such as the “Voice of the Employee” to solicit ongoing feedback and create meaningful action plans that focus on the growth and development of our employees. Thank you for drawing attention to the compensation and promotion process as other areas for us to focus. It’s due to this feedback that we’re able to offer competitive salaries benchmarked against similar roles in the area. We also now include career planning for staff as part of regular monthly one on one meetings with their manager, with a focus on concrete steps towards achieving their 3-5 year goals. This planning ensures staff know what they need to do to get promoted or achieve their goals, the assistance they need to achieve it, and clear feedback on their progress. We wish you all the best in your new position. Kathy Piunti, Vice President of HR
      Viewing 4 - 6 of 64 Reviews
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      ReviewsSofterWare reviews

      Glassdoor has 71 SofterWare reviews submitted anonymously by SofterWare employees. Read employee reviews and ratings on Glassdoor to decide if SofterWare is right for you.