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      SofterWare

      Engaged Employer

      SofterWare reviews

      4.1

      78% would recommend to a friend

      (64 total reviews)

      Douglas Schoenberg

      75% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      SofterWare has an employee rating of 4.1 out of 5 stars, based on 64 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SofterWare employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      64 reviews
      1.0
      Oct 29, 2021

      It’s like a cult

      Knowledge management specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fair salary and benefits were offered.

      Cons

      It’s really cult-like. Leadership is pretty stupid. I had a manager who suggested I partake in training, and when I submitted a request for funding was asked “why do you want to take that” by the same manager. Sr. Leadership is only interested in how they look. HR are incredibly stupid.

      avatar
      SofterWare Response
      4y
      Thank you for your feedback. We’re happy to hear you thought the salary and benefits were fair. In fact, based on staff feedback, we recently changed our profit sharing to provide more money each month to your paycheck, and more changes are coming to our salary and bonuses in early 2022. While we do have many employees who have been with SofterWare for a long time, we don’t think that makes us “cult-like”. They just like working here due to our fulfilling work with our nonprofit clients, our work/life balance (now even better with full time flex option to work from home or the office), and top-notch benefits and salaries. We’re sorry to hear about your experience with your manager and training. We take career training seriously, and in addition to tuition reimbursement, we provide online classes, job shadowing and a host of other training options. Hopefully, the question from your manager was intended to determine if the training you identified was the best available option. However, you clearly felt otherwise: all employees are encouraged to speak with our HR team and senior management if they have concerns about their supervisor. While I personally think we have a great looking leadership team, I can assure you their appearance is least important to them. Especially compared to how happy our staff and clients are with our company, products and services. As for our HR team, they work hard every day to provide the best possible work environment, and to find top quality people to join our team. We wish you the best in your future endeavors. -Mike Sernoff, Senior Vice President
      3.0
      Mar 9, 2021

      Not terrible, but so much room for improvement.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Very relaxed atmosphere. * Leadership is very approachable. * Promote from within often. * Job security. * Depending on department, flexible hours. * Most people that you work with are good people.

      Cons

      * Leadership fails to lead. It's incredibly hard for them to make decisions and then to communicate them. * The goal squads (work offloaded from the executive team to the average employee with a lower salary) aren't working, and people know it, but they keep trying to force it anyway. * They will happily promote from within but then offer no support, guidance, or mentorship .. and then wonder why projects struggle and people get frustrated. * Marketing department is toxic and breeds distrust. * Depending on the department, evaluations are fairly unhelpful. * They are still very much invested in maintaining current power structures and doing things that feel "comfortable" instead of taking risks for what is "right". * While leadership is approachable, and will listen, they aren't really hearing you and have no follow-through.

      avatar
      SofterWare Response
      5y
      Thank you for taking the time to share your feedback. We continuously look for ways to innovate and improve the way we work, and one example was the formation of the goal squads. It came about from a desire to get more of the company involved in key initiatives, no matter their role or seniority, and make sure everyone is aligned with the company’s goals. We learned from that experience by assessing the results and making adjustments along the way. Additionally, we are always seeking news ways to solicit meaningful feedback from employees so that we can implement changes and new programs to increase employee satisfaction and engagement. In fact, the Communications & Marketing department underwent extensive employee feedback as part of a goal squad initiative and the results improved satisfaction 70% in the last year. Additionally, the department has added additional leadership, including a new CRO and Director of Business Development. As illustrated above, the company takes great pride in not only listening to employee feedback, but acting on it. Another example includes our shift from annual performance reviews to monthly check-ins, which has received overwhelmingly positive feedback from staff who feel more encouraged and connected, with a clear focus on career planning and growth. Your advice to our management team is very good, thank you. In fact, nurturing and cultivating a great team is one of the foundational pillars of our company strategy. We’re sorry you’re no longer at SofterWare to see how all this hard work blossom’s in the months ahead, but we hope your friends at the company will share some success stories with you. Kathy Piunit- Vice President of HR
      3.0
      Feb 21, 2018

      Solid Experience, not out-of-this-world, but hopeful nonetheless

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Casual dress * location is close to major highways and avenues * Decent Onboarding/training program for new hires - even if you had never worked in a CRM before by the time training is done you'll be able to maneuver around the program. * Adequate Benefit options * Flexible with work schedule - can flex time if needed so long as I make up the time during the pay period * Co-Workers are friendly, reliable, and approach work as a team * Company values feedback and tries to implement changes based on employee suggestion * Most departments do have a bonus/incentive program * company offers profit-sharing/401k

      Cons

      * While the company continues to grow, opportunities for advancement do not necessarily continue to grow. * General Product or company-related feedback is often given through an online suggestion box where many times ideas are responded to but never really implemented- it seems like you need to be on good terms with an exec. to really be able to have your voice heard to implement change (otherwise, just posting ideas to a forum ad nauseam. Some suggestions are years old) * Professional Development is available; however job descriptions for other positions in the company are not available until there is a vacancy, so employees are unaware of what other skills they might need to be eligible for other positions until the time a job opens up. If you want to continually add new skills to advance your career, this workplace may not be well suited for you. * Communication and miscommunication - internally and externally - has remained a constant issue throughout my time at SofterWare and while leadership says it is always being worked on, the issue persists. (lots of TL DR email chains, non-applicable emails, google chats, communicating inconsistent information from dept. to dept., etc.) * Pay raises are not really that remarkable (read: minimal) * disconnect between executive committee and the rest of the company (exec team can be rather impersonal/detached when you encounter them)

      Viewing 7 - 9 of 64 Reviews
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      ReviewsSofterWare reviews

      Glassdoor has 71 SofterWare reviews submitted anonymously by SofterWare employees. Read employee reviews and ratings on Glassdoor to decide if SofterWare is right for you.