5y
Thank you for taking the time to share your feedback. We appreciate your time spent at SofterWare and recognizing our desire to provide advancement and a career path for employees. Our decision to sell a division was a difficult one, but one that we believe was in the best interests of all our stakeholders, including our employees. We took great care to try to minimize the impact on our staff, which included ensuring that every staff member was offered employment by the acquirer with comparable compensation and benefits. As part of the transaction we also negotiated a retention bonus program for our staff. That said, we regret any frustration this business transition has caused you or the other staff involved.
With regard to your comments on our communication and planning, we created programs such as Goal Squads as a way to provide more clarity and input into the planning process. We recognize communication can be challenging, so we employ numerous methods such as Second Friday presentations by departments,Town Hall meetings for Q&A, departmental meetings, open access to anyone in a leadership position, as well as email and messaging systems. We also introduced one on one monthly manager meetings to provide more communication directly with each staff member, with a particular focus on career development. If staff have an issue with their direct manager, we encourage them to speak directly to our Human Resources department.
Your advice to management is greatly appreciated and well received. We’ll evaluate our communications, in particular the ones you referenced, to see how we could improve.
Kathy Piunti, Vice President of HR
