Pros
This company is hiring a lot of people and needs good customer service representatives. The atmosphere is friendly. They provide free cereal, English muffins, and soda through the vending machine. They seem to be very congenial and try to keep their employees working for them.
Cons
Seriously understaffed. Not enough training to adequately perform the job functions. Pretty much you are left to your own devices Expected to be knowledgeable in troubleshooting solar systems. There are long delays in project completion and employees in customer care are expected to be able to set the customer at ease even when it is our fault All communications are through email and that affects turn around time in my opinion. Frustrating and spinning wheels all the time everyone says the work is someone else's responsibility. They talk about above and beyond customer service but there is not a lot of follow through. I would not work for this company given the opportunity to choose again.
