Sonic (Internet and Phone) reviews

Customers aren't always the most friendly, which is to be expected.

It's a call center, so burnout is inevitable, especially when it's back-to-back calls for hours on end and they tell you to keep pushing and pushing, especially when dealing with people who can occasionally be very rude and belittling. It's gotten to the point where it would make sense to expand beyond Santa Rosa, which is extremely expensive and offers little in the way of prospects or activities to make it worth it. It's been mentioned before, but the pay should be higher with the cost of living. The rate offered might have been acceptable 3 or 4 years ago, but with the inflated COL during that time, it feels that increases should be made. As was mentioned in another review, you do see a lot of Uber and Lyft stickers in the parking lot, and you overhear a lot of depressing conversations in the breakroom about not being able to make rent/other financial hardships.