Does Sonic (Internet and Phone) pay their employees well?

According to anonymously submitted Glassdoor reviews, Sonic (Internet and Phone) employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Sonic (Internet and Phone). This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Sonic (Internet and Phone)?

49% of Sonic (Internet and Phone) employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sonic (Internet and Phone) 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Sonic (Internet and Phone)?

Field Sales Representative (11) , Field Service Technician (8) , Technical Support Representative (8) , NOC Technician (5) , Tech Support (5) , Technical Support (5) , Field Technician (4) , Technician (4) , Fiber Optic Technician (3) , Accounts Payable Specialist (2) , Construction Coordinator (2) , Construction Laborer (2) , Customer Service Representative (2) , Manager (2) , Marketing (2)

What are the pros of working at Sonic (Internet and Phone) according to real employee reviews?

"The people here are so great!" ((in 25 reviews)); "Benefits are good" ((in 14 reviews)); "Great coworkers and laid" ((in 11 reviews)); "Schedule flexibility is definitely a plus, as well as full training for whatever position you take that is entry level" ((in 7 reviews)); "workers, casual work environment." ((in 7 reviews))

What are the cons of working at Sonic (Internet and Phone) according to real employee reviews?

"aggressive management" ((in 10 reviews)); "Upper management is very uneven" ((in 4 reviews)); "They also have contracted work out so now the in house techs don’t have as much work." ((in 3 reviews)); "They have been roughly the same size for the past decade and, consequently, there are few opportunities for advancement and promotion." ((in 3 reviews)); "Considering the responsibilities and skills required to do this job, I would expect better compensation." ((in 3 reviews))

What are the top reviewed Sonic (Internet and Phone) locations?

Santa Rosa , San Francisco , Hayward , Oakland , Richmond , Schertz , Oakley , Redwood City

Sonic (Internet and Phone) reviews

3.3

49% would recommend to a friend

(169 total reviews)

Dane Jasper

70% approve of CEO

49% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Sonic (Internet and Phone) has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sonic (Internet and Phone) employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

169 reviews

3.0

Sep 28, 2016

Customer Service Rep-tech support

Tech support

Recommend

CEO approval

Business Outlook

Pros

Very friendly environment! Friendly people! Plenty of fringe benefits such as pizza Fridays, arcade games,pinball and the company parties.

Cons

The biggest is the pay compared to the work. The national avg pay for tech support is just over 17/hr. The avg in the bay area is around 19. Sonic pays 14 hr which is below the national avg. Considering we are located in an area that has the highest cost of living it is hard to believe the pay is below the national average for tech support. It's sad when after 60 days employees flipping burgers at in n out will be making more than a sonic tech support agent. •Also there are simply not enough workers on most days. This may have to do with the pay but it makes the job even more stressful when you to calm down frustrated customers because of long hold time due to being understaffed. •Although we do not get paid as well as tech support agents nationally we are expected to not only do our job, but also fill in for bIlling and sales bother during the day and after those departments are off. •Lack of feedback from immediate supervisors. I have had trainers check in and ask how things are going but have yet to hear anything from immediate supervisor.

Sonic (Internet and Phone) Response

9y

Thanks for taking the time to give us feedback. It’s crucial that we hear from you - it's how improve. Please come and talk to us at SonicHR@Sonic.com. We are in this together and hope you’ll reach out soon so we can find a solution to your frustrations, as a team!

3.0

Sep 7, 2016

It's a good stepping stone

Anonymous

Recommend

CEO approval

Business Outlook

Pros

*If you're committed to working, they'll get you in a spot *Had a person here who has been in about 5 departments because they couldn't decide what they wanted to do, upper management placed them anywhere they felt they belong *alright pizza on Fridays *Management is usually lax/chill with you

Cons

*pay SUCKS. For a tech company they pay garbage *You have annual reviews; they'll tell you it'll be in March, you won't get them until October *if you're not liked, you're dumped SUPER quick

Sonic (Internet and Phone) Response

9y

Thank you for taking the time to give us feedback. It’s how we get better. Sonic feels strongly that its people ARE the company, so we want you and everyone out there to know that we definitely do care. A lot. We research our positions and pay competitively, and we work with employees who want to move up to find a good fit internally whenever possible. If you were promised an annual review and didn’t get it in a timely manner, please come and talk to us at SonicHR@Sonic.com. We’re definitely growing fast and sometimes things can slip through the cracks. But you deserve the opportunity to be celebrated and mentored. We hope you’ll reach out soon so we can find a solution to your frustrations together, as a team!

3.0

Aug 17, 2016

low pay, confusing motivations

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

pretty open scheduling. good managers. good benefits.

Cons

low pay for expected work. company ideals strive towards transparency but decisions do not reflect that ideal

Sonic (Internet and Phone) Response

9y

We are really sorry to hear that you feel this way, but we appreciate the feedback. Our values and actions are aligned, and definitely stand out as a model in the industry. We do our best to research the market and pay our employees competitively. It sounds like you might have some good ideas on how we could be more transparent with our employees, and we definitely want to hear them so please reach out: SonicHR@sonic.com.

Viewing 139 - 141 of 169 Reviews

Jobs at Sonic (Internet and Phone)

Field Sales Representative

Outside Sales Representative

Field Sales Representative

Field Sales Representative

Outside Sales Representative

South San Francisco, CA